Overall sentiment in these reviews is strongly positive: the majority of reviewers emphasize compassionate, attentive staff, excellent therapy services, and a clean, home-like facility. Many families and residents explicitly state they would highly recommend Laurels of New London, praising the nursing team, aides, therapists and admissions staff by name. Common highlights include seamless transitions from other facilities, clear and frequent communication with families, and therapy that produces measurable recovery and mobility outcomes. The facility is repeatedly described as small and family-oriented, which many reviewers say provides personalized care and peace of mind.
Care quality: Reviews consistently praise the clinical competence of nurses, nurse aides, and physicians, as well as the exceptional performance of the physical and occupational therapy teams. Therapists are singled out multiple times as a primary strength — helping residents reach goals, recover during short-term rehab stays, and maintain mobility. Several reviewers attribute smooth discharges and successful recoveries to the therapy department and to attentive nursing. Communication about changes in condition, medications, and appointment coordination is repeatedly described as clear and proactive, and leadership involvement (administrator, admissions director) is noted as hands-on and responsive.
Staff and culture: A dominant theme is the facility’s compassionate, family-like culture. Staff are described as friendly, warm, willing to joke with residents, and inclined to “go above and beyond.” Multiple reviewers named specific staff (e.g., Stephanie, Kassandra, Andrea, Lisa, Rhonda, Brenda, Abby) for their helpfulness, indicating a high degree of personal responsiveness from admissions, activities, dietary, and therapy staff. The marketing and admissions director and activity director receive special mention for making residents feel welcomed and engaged. Many reviewers credit staff advocacy (for example assistance with Medicaid pricing or arranging services) as a critical benefit.
Facilities, cleanliness and dining: The facility is frequently described as very clean, neat, odor-free, and well maintained. Windows, holiday decorations and artwork are commonly noted, and reviewers appreciated seasonal decorations and resident-focused celebrations. Dining receives generally favorable remarks — numerous reviews call the food good and note varied menu options and availability — though there are a few isolated comments from residents who disliked specific meals. Room descriptions vary: many mention comfortable, large rooms, while a few point out small shared rooms with space limitations.
Activities and community involvement: Laurels appears to place strong emphasis on socialization and community connection. Reviews reference a wide range of activities and events (trunk-or-treat, Adult Egg Hunt, holiday gift programs, bingo, luncheons, ice cream socials, outings such as a county fair trip) and outreach efforts (informational events at local coffee shops, sponsorships). Reviewers value the inclusive nature of events (senior-focused activities, prizes, complimentary treats) and the facility’s engagement with local businesses and civic offerings.
Transitions, rehab and logistics: Many families recount smooth admissions and discharge processes, helpful transport staff, and good coordination of appointments. Short-term and transitional rehab experiences are repeatedly described as effective and professionally run. The facility’s location is sometimes noted as convenient to family members and local doctors. Office responsiveness by phone and email and staff willingness to take calls outside normal hours are highlighted as reassurance for families.
Concerns and negative patterns: Although overwhelmingly positive overall, a minority of reviews report serious concerns. These include isolated incidents of falls and injuries (bruising and swollen ankle mentioned), assertions of unsafe care, and at least one reviewer describing a “horrible” experience and not feeling comfortable leaving a loved one. There are also sporadic reports about staffing being thin at times, which could correlate with safety or response concerns in those isolated experiences. Physical comfort issues were raised in a few reviews (an uncomfortable bed and a recliner that did not recline fully). Cost was mentioned as a complaint by some. COVID-related restrictions caused minor inconveniences for some families, though others considered them effective (reports of zero virus during a stay). Finally, while many praise the food, a small number of residents disliked meals and some would like more outings off-site.
Summary assessment and implications: Taken together, the reviews portray Laurels of New London as a small, rehabilitation-focused facility with strong strengths in therapy, compassionate caregiving, cleanliness, and community engagement. The prevailing pattern is one of attentive staff who communicate well and create a family-like environment that comforts families. However, prospective residents and families should be aware that a few reviewers reported serious safety concerns and comfort issues; these appear to be isolated but important. It would be prudent for families to ask the facility about current staffing levels, fall-prevention protocols, incident history, bed/chair accommodations, and opportunities for additional outings when evaluating fit. Overall, the reviews indicate a high level of satisfaction for most residents and families, especially for those seeking effective rehab services and personalized, community-oriented long-term care.
