Overall sentiment in these reviews is mixed but polarized: a substantial number of reviewers describe Amberwood Manor as warm, family-like, and staffed by compassionate caregivers who provide excellent therapy and engaging activities, while a separate set of reviews raise serious and specific concerns about clinical care, safety, administration, and communication. Positive comments repeatedly highlight attentive nurses and STNAs, individualized care, a welcoming culture, and a strong therapy program — particularly praise for the therapy gym and rehabilitation staff. Several families specifically note that staff listen to needs, offer personalized plans, and create a community atmosphere described as homelike and small-town. Dining is frequently praised for variety and nutrition, and multiple reviewers explicitly recommend Amberwood and express gratitude for staff who went above and beyond. Some reviews also commend the facility's COVID-19 handling as dignified and respectful.
At the same time, recurring negative themes are substantial and in several cases describe safety- or health-related failures. Multiple reviewers report short-staffing and inconsistent staffing levels, which appear linked to medication delays, missed med passes, and staff telling residents they will return with help but not doing so. There are specific and troubling clinical allegations: issues with feeding tube care, infections, urinary tract infections blamed on poor cleanliness, lack of communication about cancer testing, and overall neglect such as not turning residents frequently enough. Safety concerns include missing bed rails, a broken bed left unrepaired for about two weeks, falls resulting in redness, bleeding, or blisters, and hospital transfers related to these problems. These accounts suggest variability in the standard of clinical oversight and safety practices.
Administrative and communication problems emerge as another consistent pattern. Several reviewers mention billing confusion and price discrepancies, with families experiencing unclear or inconsistent charges. Phone lines and administrative responsiveness are called out as unresponsive in some accounts, making it difficult for families to reach staff. Others note limited physician availability and very brief doctor visits (for example, a Friday visit described as very short), which contributes to family concerns about medical oversight. Additionally, there are allegations of dishonesty and suspected biased 5-star reviews posted by employees, which undermines trust for some reviewers.
Facility condition and staff behavior reports are mixed. Many reviewers praise the facility as beautiful and clean, while others call out hygiene lapses (dirt under beds, kitchen staff rudeness) and theft of personal belongings. The apparent inconsistency — where some families describe a neat, well-run environment and others report dirt and stolen items — points to variability in performance between shifts, units, or specific staff members. Similarly, while many individual caregivers (named in reviews) receive high praise for patience and helpfulness, other staff interactions are characterized as rude or neglectful.
Activities, therapy, and social programming are consistently strong across the positive reviews: the activities are engaging for residents and families, the therapy gym is highly regarded, and programs are described as fun and family-oriented. This stands out as one of Amberwood Manor's clearest strengths. Conversely, clinical care and administrative reliability appear to be the most significant weaknesses based on the reviews provided.
In summary, the dominant pattern is a facility with clear strengths in person-centered culture, therapy/rehab, activities, and many genuinely caring staff — yet also with repeated, serious reports of inconsistent clinical care, safety lapses, communication breakdowns, and administrative problems. Prospective residents and families should weigh the consistently praised aspects (rehab, activities, community feel, many compassionate caregivers) against the reported risks (falls, infections, medication and bed-safety problems, billing and communication issues). If considering Amberwood Manor, it would be prudent to ask targeted questions about staffing ratios, fall-prevention protocols, infection control procedures, how billing is handled, timelines for equipment repairs, medication administration policies, and how leadership addresses family concerns and reported incidents.
