Overall sentiment across the reviews is generally positive about the level of hands-on care and the compassion of the staff, coupled with strong value for cost. Many reviewers emphasize that the facility is very clean, that care is available 24/7, and that staff are friendly, knowledgeable, and attentive. Multiple comments specifically praise the caregiving as “fantastic,” “great hands,” and indicate that family members — for example, a mother — loved the place and experienced a positive long-term care outcome. Reviewers highlight that meals and basic materials are provided and that apartments and the grounds can be pleasant, with two buildings noted as being very nice.
Care quality and staffing emerge as clear strengths: around-the-clock service and staff who are perceived as caring and well informed are recurring themes. Activities and outings are appreciated and mentioned as valuable additions that improve resident quality of life. Affordability is another strong positive — one reviewer described the price as exceptionally good — which may make the Inn attractive to families seeking lower-cost long-term care options.
At the same time, several consistent concerns appear across the summaries. There are repeated mentions of staff turnover and continuity problems: some LPNs have left for other jobs, and reviewers note that a few staff members passed away, which has affected staffing stability. A smaller but serious cluster of comments point to instances of unprofessional behavior, poor follow-up, and alleged racism; these raise concerns about management, accountability, and the consistency of resident-family communication. Prospective families should view these reports as signals to ask specific questions about complaint resolution, staff training, and diversity- and inclusion-related policies.
Facility issues show a mixed picture. While many reviewers say the facility is very clean, others describe it as dated and mention an unpleasant smell at times. Room temperature control is cited as a recurring practical problem, which can affect resident comfort. Dining receives mixed notes as well: meals are provided (a plus), but several reviews indicate difficulty meeting individual meal preferences, suggesting limited flexibility or menu options for residents with special diets or tastes.
In summary, The Inn at Joshua Tree appears to offer strong, compassionate daily care with around-the-clock availability, a generally clean environment, active programming, and very competitive pricing. However, notable red flags include staff turnover and continuity issues, occasional unprofessional behavior and poor communication (including serious allegations of racism), as well as some facility maintenance/comfort concerns (dated spaces, odors, and temperature control) and limits on accommodating meal preferences. Families considering the facility should balance the clear strengths in caregiving and affordability against these concerns, and when touring or interviewing staff ask pointed questions about staffing stability, how dietary preferences are handled, how temperature comfort is managed, and how the facility tracks and resolves complaints or reports of inappropriate behavior.