The Inn at Joshua Tree

    27420 Mill Rd, North Olmsted, OH, 44070
    4.0 · 28 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Caring staff, dated rooms, recommended

    My mother lived here and I appreciated the very caring, knowledgeable staff, 24/7 hands-on long-term care, clean rooms, nice apartments and pleasant grounds - she loved the activities and outings. The buildings are dated, there were occasional unpleasant smells, room-temperature and meal-preference issues, spotty communication, some unprofessional incidents and staff turnover (with LPNs moving on) and even allegations of racism that weren't always addressed. Overall, it's affordable, privacy-conscious and I recommend it for elders who need dependable around-the-clock care, but stay vigilant.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.3
    • Meals

      4.0
    • Amenities

      3.7
    • Value

      5.0

    Pros

    • Clean facility
    • Caring, compassionate staff
    • 24/7 around-the-clock care
    • Knowledgeable nursing staff
    • Very affordable pricing
    • Activities and outings available
    • Nice apartments and pleasant surroundings
    • Positive long-term care outcomes (residents/members loved it)
    • Meals and basic materials provided
    • Highly recommended by several reviewers
    • Privacy-conscious staff
    • Friendly staff

    Cons

    • Room temperature control challenges
    • Difficulty meeting individual meal preferences
    • Staff turnover and continuity issues
    • Some staff members passed away (affecting staffing)
    • LPNs moving on to other jobs
    • Instances of unprofessional behavior and poor follow-up
    • Allegations of racism
    • Dated facilities and occasional unpleasant smell
    • Some residents expressed not wanting to be there / dissatisfaction

    Summary review

    Overall sentiment across the reviews is generally positive about the level of hands-on care and the compassion of the staff, coupled with strong value for cost. Many reviewers emphasize that the facility is very clean, that care is available 24/7, and that staff are friendly, knowledgeable, and attentive. Multiple comments specifically praise the caregiving as “fantastic,” “great hands,” and indicate that family members — for example, a mother — loved the place and experienced a positive long-term care outcome. Reviewers highlight that meals and basic materials are provided and that apartments and the grounds can be pleasant, with two buildings noted as being very nice.

    Care quality and staffing emerge as clear strengths: around-the-clock service and staff who are perceived as caring and well informed are recurring themes. Activities and outings are appreciated and mentioned as valuable additions that improve resident quality of life. Affordability is another strong positive — one reviewer described the price as exceptionally good — which may make the Inn attractive to families seeking lower-cost long-term care options.

    At the same time, several consistent concerns appear across the summaries. There are repeated mentions of staff turnover and continuity problems: some LPNs have left for other jobs, and reviewers note that a few staff members passed away, which has affected staffing stability. A smaller but serious cluster of comments point to instances of unprofessional behavior, poor follow-up, and alleged racism; these raise concerns about management, accountability, and the consistency of resident-family communication. Prospective families should view these reports as signals to ask specific questions about complaint resolution, staff training, and diversity- and inclusion-related policies.

    Facility issues show a mixed picture. While many reviewers say the facility is very clean, others describe it as dated and mention an unpleasant smell at times. Room temperature control is cited as a recurring practical problem, which can affect resident comfort. Dining receives mixed notes as well: meals are provided (a plus), but several reviews indicate difficulty meeting individual meal preferences, suggesting limited flexibility or menu options for residents with special diets or tastes.

    In summary, The Inn at Joshua Tree appears to offer strong, compassionate daily care with around-the-clock availability, a generally clean environment, active programming, and very competitive pricing. However, notable red flags include staff turnover and continuity issues, occasional unprofessional behavior and poor communication (including serious allegations of racism), as well as some facility maintenance/comfort concerns (dated spaces, odors, and temperature control) and limits on accommodating meal preferences. Families considering the facility should balance the clear strengths in caregiving and affordability against these concerns, and when touring or interviewing staff ask pointed questions about staffing stability, how dietary preferences are handled, how temperature comfort is managed, and how the facility tracks and resolves complaints or reports of inappropriate behavior.

    Location

    Map showing location of The Inn at Joshua Tree

    About The Inn at Joshua Tree

    The Inn at Joshua Tree sits in North Olmsted, Ohio, spread across two locations on Mill Road near the Watertower and across from Giant Eagle, where folks find a retirement home with a mix of choices for living, help, and medical care, all focused on making life comfortable and safe. People there live in fully furnished rooms with private bathrooms, air-conditioning, kitchenettes, and connection to cable and Wi-Fi, so everything stays easy to use and close at hand, and rooms get regular cleaning and fresh linens too. Staff members give help with bathing, dressing, medication, getting around, meals, and laundry, always there if someone's got trouble with daily things or needs a hand in the night with a call system and supervised support 24 hours a day. Residents get restaurant-style meals, prepared with diabetes and special diets in mind, while health programs, wound care, rehab, and even memory care for folks with Alzheimer's or dementia get handled in secure, supervised spaces. People needing skilled nursing or memory support find nurses on hand and care customized to what's needed, and help with occupational therapy, walking, wheelchairs, or even podiatry is right on site.

    The place puts value on wellness and mental health, so there's a dedicated wellness center, fitness room, and programs for emotional support, plus a library, garden, and salon for a bit of comfort and peace. Residents get to choose from planned activities, day trips, games, arts and crafts, group events, or quiet time outdoors, and sometimes folks run their own activities for their neighbors. Transportation for doctor appointments, errands, or visits is available, making it easier for everyone to get where they need. The campus encourages people to be part of the community, keeping their independence as much as possible, but there's always careful hands ready to help. People can see the place on a virtual tour, and current residents get priority for all services, with support given for both Medicaid Waiver programs and private pay. Staff aim to serve with compassion, integrity, and respect, and the community works each day to keep everyone safe, comfortable, and as independent as they're able to be.

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