O'Neill Healthcare North Ridgeville

    38600 Center Ridge Rd, North Ridgeville, OH, 44039
    3.8 · 83 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff overwhelmed by failures

    I had a mixed but mostly negative experience. Individual nurses, aides (Nurse Kelly, PT and rehab staff) were compassionate and worked hard-end-of-life care was dignified-but systemic problems overwhelmed them. The place is chronically understaffed, call lights and phones often go unanswered, and management is unresponsive. Cleanliness and maintenance are poor (filthy carpets, leaking toilets, non-accessible bathrooms, TVs left at max volume, AC/heating problems). There were infection events (COVID, C. diff), a poorly planned discharge, and billing disputes; my husband contracted COVID in quarantine and later died. For the high monthly cost I expected much better leadership and operations-I can't confidently recommend this facility.

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    Amenities

    3.81 · 83 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.7
    • Meals

      3.5
    • Amenities

      2.6
    • Value

      3.0

    Location

    Map showing location of O'Neill Healthcare North Ridgeville

    About O'Neill Healthcare North Ridgeville

    O'Neill Healthcare North Ridgeville provides skilled nursing, assisted living, independent living, memory care, hospice care, and a wide range of rehabilitation services, so folks there can get help whether they need short-term rehab after a hospital stay, long-term care, or support with dementia or Alzheimer's. The facility has 150 skilled nursing beds and 40 assisted living suites for people who need help with daily routines, and there's a real focus on different therapies, like physical, occupational, and speech therapy, as well as specialized programs for stroke and cardiac rehab, and even on-site dialysis with 14 stations for residents who need it. You'll find a therapy gym for orthopedic rehab with physician follow-ups, and subacute care and palliative services are available for comfort and symptom management. Residents can get personal care, medication management, and nutritional counseling; they also have behavioral, recreational, and social activities with things like a library, movie theater, bistro, and a beauty and barber salon, so there's plenty to do. The campus, which folks call The Renaissance Retirement Campus, is family-owned and has served Cleveland's west side for 60 years, earning high marks and awards, including a 5-star rating and recognition as the second-ranked nursing home in Ohio by Newsweek and Statista in 2023, plus it's known for strong resident satisfaction in Lorain County. People mention a warm, home-like atmosphere with walking paths, a courtyard, gardening spaces, cozy sitting areas, and event rooms, plus amenities like kitchenettes in some units, cable TV, private rooms, private bathrooms in assisted living, elevators, and emergency call systems for safety. The staff includes physicians and specialists in internal medicine, geriatrics, neurology, psychiatry, cardiology, nephrology, and primary care, so medical needs get taken seriously, and there are compassionate nurses, aides, and a therapy team taking care of residents. The facility also provides housekeeping, laundry, and transportation services for convenience, with special touches like holiday dining rooms, party rooms for family celebrations, and pet therapy to make life a little brighter. Residents can get support with memory care, home health care, adult day care, and outpatient programs linked with major hospitals like Cleveland Clinic and University Hospitals, and the facility stays engaged with the local community through support groups and events like golf outings, making it feel like a true part of the neighborhood.

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