Overall sentiment across the reviews is highly mixed but leans toward serious concern. Multiple reviewers praise the rehabilitation therapy team and certain individual staff members for delivering effective, respectful, and skilled rehab care, with several accounts of successful recoveries after stroke or surgery. Therapists and occupational/physical therapy staff are repeatedly described as knowledgeable, patient, and helpful. Social work and activities staff (notably Amanda, Monica Nieves, Andrea, and others) receive frequent praise for advocacy, engagement, and making difficult circumstances easier for families and residents. Several families also note clean rooms, a pleasant exterior, good lighting, and a generally clean facility in some instances.
However, a large volume of reviews describe systemic problems that significantly affect resident well-being. The most frequent and serious themes are chronic understaffing, inattentive or negligent personal care, and slow response times. Reported consequences include residents left in soiled clothing or incontinence for extended periods, insufficient assistance with bathing and oral care, bed sheets not changed, lack of towels, and cases of malnutrition or inadequate dietary management. Several reviews report dietary failure specifically: no gluten-free choices, diabetics being given sugary desserts, poor food quality, cold or unappetizing meals, and situations where family members feel compelled to feed or supervise meals. These dining issues are linked in some reviews to weight loss, malnourishment concerns, and fear to eat.
Safety and clinical concerns recur across multiple reviews. Families report poor clinical communication and questionable clinical decisions—therapy stopped abruptly, patients discharged to the ER, and at least one report of an unnoted clogged kidney tube. There are allegations of staff incompetence, lack of urgency for medical needs, and even staff theft in a few accounts. Management and leadership are inconsistently described: while some administrative staff and the director of nursing are praised for being helpful and sympathetic, other reviewers characterize managers and head nurses as rude, authoritarian, or poorly trained. These conflicting descriptions highlight wide variability in leadership performance and responsiveness depending on the shift or individual involved.
Environmental and operational issues also appear frequently. Several reviewers cite broken or clogged toilets, lack of hot water, trash left in hallways or rooms, and general cleanliness problems—though these complaints exist alongside other reviews that describe the facility as clean and odor-free. Noise and lack of quiet hours are common complaints: loud TVs, open doors, early morning music, and late-night hallway noise are reported to disturb residents’ rest. Staffing shortages are often given as the cause of delayed care, missed hygiene, and limited activity engagement, with some families saying their loved ones were transferred out within days or weeks because needs were not being met.
The pattern that emerges is one of inconsistent care quality: strong rehabilitation services and a number of compassionate, diligent staff members coexist with episodes of neglect, poor dietary care, and management problems. Positive experiences often emphasize specific staff or departments (therapy, social work, activities), whereas negative experiences tend to be systemic (staffing levels, nutrition, hygiene, communication, and safety). For prospective residents and families, the reviews suggest that outcomes may depend heavily on timing, individual caregivers, and department—making thorough, recent, and specific inquiries essential before committing to a stay. Families currently using the facility should be vigilant about monitoring personal care, nutrition, response times, and documentation of clinical issues, and escalate concerns immediately when patterns of neglect or unsafe practices are observed.
