Overall sentiment: Reviews of Landings of Oregon are strongly mixed but lean positive in many accounts. A large number of reviewers praise the staff, dining, and the physical plant — describing the community as clean, bright, new, and attractively decorated with home-like common areas. Many families report compassionate, attentive caregivers and an activities team that creates engaging events. However, there are multiple, serious negative reports that cannot be overlooked: chronic short-staffing, inconsistent care quality, communication and billing failures, and at least one reported severe medical neglect resulting in hospitalization and decline. The result is a facility with many strengths but also notable operational and management weaknesses that have materially affected some residents.
Care quality and medical oversight: Numerous reviewers describe caregivers as kind, patient, and invested in residents, and some families report thoughtful medical attention and daily nurse checks. At the same time there are repeated complaints about staffing levels (including reports of only one RN covering three units), delayed medication administration, a nurse being unaware of a resident's medication schedule, and in at least one extreme case inadequate bowel monitoring leading to hospitalization. These accounts indicate variability in clinical oversight: for some residents care is attentive and proactive, while for others it has fallen short. Prospective residents should specifically verify nurse staffing ratios, medication management protocols, and the facility’s track record for clinical incidents.
Staff, management, and communication: The frontline staff — CNAs, aides, and activity personnel — receive the majority of praise: many reviewers say staff know residents by name, are supportive of families, and go above and beyond. Specific staff and roles (activities director Angie, beautician Vita, Gene, and others) are singled out positively. Conversely, management and administrative responsiveness is a recurring concern. Families report unreturned phone calls and emails, delayed responses to concerns, unfulfilled promises, billing and refund disputes (including a reported $9,000 nonrefundable charge and ignored refund requests), and instances where directors admitted failure. Some reviewers note improvements under new management, but inconsistent responsiveness remains a theme.
Facilities, cleanliness and accessibility: The facility’s physical features are regularly praised: new construction, attractive decor, well-kept grounds, private rooms and cottages, and amenities such as a salon, library, courtyard, and shuttle service. Housekeeping and cleanliness are often described as excellent — spotless suites and immaculate public areas. However, several reviews cite lapses (unclean rooms, spider webs, dirty laundry, smells, and a report of bed not made for weeks) that suggest housekeeping consistency varies. Accessibility concerns also appear: missing automatic doors, locked entry points leaving visitors waiting outside in bad weather, and building separations that make dining/activities inconvenient for some residents.
Dining and activities: Dining is one of the facility’s strengths for many residents: reviewers frequently praise made-from-scratch meals, a varied menu, daily specials, and restaurant-style service. A number of families say food quality is excellent; others note that meal quality can be inconsistent (special events are better than everyday service). Activities receive broad positive feedback — a wide variety of programs, outings, movie nights, weekly choirs, and a lively Life Enrichment program. Pandemic restrictions temporarily limited activities and visitation, but many reviews indicate activities have resumed and resident participation has improved. Still, some families describe activities as inconsistent or reduced due to staffing.
Operational and safety concerns: Several operational red flags appear repeatedly. Short staffing affects response times to call lights and care assistance, laundry and shower frequency, and the ability to provide promised memory-care programming. There are reports of delayed COVID notifications and a security lapse where entry procedures were not followed. Additionally, a few reviews allege HIPAA/privacy breaches and poor gatekeeping. These issues point to systemic process and oversight gaps that management needs to address to ensure resident safety and family trust.
Financial and contractual issues: Cost is a clear concern in a number of reviews. Families describe the community as expensive and cite price increases (one specifically noted 15%). More alarmingly, several reviewers report unresolved billing disputes, unreturned refund requests, and one case where a family believed a large deposit was not returned after service failures. Transparency about fees, refund policies, and how refundable deposits are handled appears inconsistent; prospective residents should obtain clear written contracts and refund clauses.
Patterns and recommendations: The dominant pattern is a community with excellent frontline staff and strong physical assets but mixed administrative execution and inconsistent clinical reliability. Many families are very satisfied and would recommend Landings, praising the food, activities, and caregiving staff. Others experienced lapses severe enough to remove their loved ones. Because of this variability, potential residents and families should: (1) tour multiple times and at different times of day, (2) ask for current staffing ratios (CNAs/RNs per residents) and nurse coverage patterns, (3) review medication management and incident reporting protocols, (4) request written details on billing, refund and price-increase policies, (5) inspect housekeeping and infection-control processes, and (6) check how memory-care services are implemented and monitored. Frequent family advocacy and regular visits appear to improve outcomes for some residents.
Conclusion: Landings of Oregon offers many desirable features — compassionate direct-care staff, strong dining and activity programs, attractive new facilities, and a generally safe setting. However, recurring and sometimes serious concerns about staffing levels, medical oversight, housekeeping consistency, management responsiveness, and billing practices temper the overall impression. Families should weigh the many positive experiences against the documented operational risks, verify policies and staffing in writing, and maintain vigilant oversight during residency to ensure promised standards of care are consistently delivered.
