The reviews for Broadview Multi-Care Center are sharply polarized and present a facility with significant strengths in people and therapy but equally significant, recurring operational and safety concerns. A sizable portion of reviewers praise individual staff members, especially nurses, therapists and certain nurse aides, and describe positive rehabilitation outcomes, clean rooms and enjoyable dining experiences. At the same time an equally large and vocal group reports severe cleanliness, safety and management failures that in some cases they say resulted in serious harm or death. The overall picture is one of inconsistent quality that appears to depend heavily on which staff are on duty, what unit or shift a resident is on, and whether temporary/agency staff are covering care.
Care quality and staffing: Many reviews single out exceptional caregivers — nurses, nurse practitioners and therapy staff — who are described as competent, compassionate and effective (specific praise for rehab teams and nurses like Rebecca, Lucy, Vinnie and others was repeated). Those positive reports often describe rapid call-light response, attentive wound/ostomy education, and therapy that met rehabilitation goals and enabled discharge home. Conversely, a substantial number of reviews describe chronic understaffing, particularly on night or third shifts, leading to extremely long waits for care, residents left in soiled linens or chairs for hours, missed or delayed medications, and failures to assist with toileting or repositioning. Multiple reviewers describe staff being overworked or apologetic but unable to change outcomes because of staffing levels.
Therapy and rehabilitation: Therapy is one of the clearest split areas. Numerous reviewers report that the physical and occupational therapy teams were excellent, demanding, and instrumental in recovery — “phenomenal technique,” “helped me get back home,” and “rehabilitation-focused care” are common praises. However, other reviewers recount promised rehab that never materialized or long gaps without therapy, including accounts where families felt rehabilitation goals were not met or therapy was inadequate. This inconsistency appears tied to staffing, unit management, and insurance limitations for some patients.
Cleanliness, infection control and maintenance: Cleanliness and infection control are the most frequent and emotionally charged concerns. Some reviewers describe the facility as clean, well-maintained and pleasant with no odors, while many others report extreme sanitation failures: rooms and hallways soiled with urine and feces stains, mold and mice, dirty bathrooms, and housekeeping lapses extending for days or months. Several reviews allege poor infection control and problematic handling of COVID outbreaks (room moves, double rooms after COVID, and lack of transparent communication). Maintenance complaints also recur — faulty thermostats leading to hot or cold rooms, loud unresolved alarms, and other environmental issues that affect comfort and safety.
Safety and clinical concerns: There are multiple serious allegations about care quality that go beyond customer service: delayed or missing medications (including pain meds and blood thinners), rough handling and bruising from aides, unreported or mismanaged wounds and pressure injuries, aspiration/feeding-tube related pneumonia, and reports of emergent transfers and deaths that families attribute to care lapses. While not all complaints include clinical follow-up or verified outcomes, the frequency and severity of these claims are a significant pattern and appear to be concentrated among reviewers who experienced night-shift coverage problems, agency staffing, or lapses in monitoring.
Management, communication and administrative issues: Numerous comments cite defensive or rude leadership, social workers and supervisors who failed to return calls, and billing/Medicaid interactions that were either helpful (in some reports) or confusing/insensitive (in others). Several reviewers say administration made promises that were not kept (timely meds, rehab scheduling, discharge planning) and that staff sometimes hid or minimized problems when families raised concerns. There are also repeated reports of agency/temp staff rotating through, which reviewers connect to inconsistent care, and allegations of falsified documentation or even medication theft in a few accounts.
Dining, activities and atmosphere: Dining and activities also receive mixed feedback. Some residents and families praise the dining room staff, homemade soups, cloth napkins, and occasional special meals and trips. Others describe poor-quality or reheated food with little protein or variety and trays that arrive cold. Activities staff are frequently praised for one-on-one engagement, social events, and creative drive-thru or takeout programming during pandemic times, but some reviews indicate limited outings or that activities were not consistently offered.
Patterns and notable contrasts: A clear pattern emerges where experience depends strongly on the specific staff encountered, time of day (day/second shift vs night/third shift), and whether care was delivered by regular employees or temporary agency workers. Many reviewers describe exemplary individuals who made a substantial positive difference, yet management and systemic problems (housekeeping, staffing levels, communication, and clinical oversight) created serious and sometimes dangerous failures for others. Reports of severe sanitation problems, infection control lapses, medication errors/delays, and alleged mistreatment are recurrent enough to be major red flags, whereas many positive comments highlight the potential of the facility when well staffed and managed.
Conclusion and implications for families: The reviews indicate Broadview Multi-Care Center can provide very good to excellent person-centered nursing and rehabilitation care under the right circumstances, largely due to skilled therapists and caring nursing aides. At the same time, there are pervasive and serious reports of neglect, sanitation, and management failures that have led multiple families to withdraw loved ones and to call for investigations. For families considering Broadview, the review patterns suggest it is essential to: (1) tour the exact unit and room, (2) ask about night-shift staffing levels and recent state citations, (3) verify a concrete therapy plan and how it is scheduled/monitored, (4) inquire about housekeeping and infection-control protocols, especially after any known outbreak, and (5) request references or speak to current families on the unit. The mixed but strongly polarized reviews recommend caution: the facility shows clear strengths tied to individual staff and therapy programs, but consistent systemic issues — particularly around cleanliness, night staffing, medication administration, and leadership responsiveness — are reported often enough to warrant careful, specific due diligence before placement.
