Overall sentiment in the reviews is highly mixed, with strong praise for the rehabilitation and therapy services and repeated, passionate commendations for individual caregivers, balanced against numerous, serious complaints about inconsistency, safety, communication, and management. A substantial subset of families describes Pleasantview Care Center as an excellent option for short‑term rehabilitation: therapy teams are frequently called out as effective, goal‑oriented, and motivating. Reviewers credit physical and occupational therapy with measurable gains — increased endurance, improved confidence, successful hands/wrist splinting, and progress in restorative walking programs. Specific staff members and front desk personnel (for example, therapists Jacob and Jessica; reception staff such as Amir; and other named nurses) receive individualized praise for compassion, professionalism, and going “above and beyond.” Many families report clean, bright rooms, attentive housekeeping, engaging activities, and a generally welcoming admissions experience that delivered peace of mind and reliable short‑term care.
Despite these positives, multiple reviews describe troubling and severe problems that cannot be ignored. A recurring theme is inconsistency: experiences vary dramatically depending on unit, shift, or which staff members are on duty. There are numerous and repeated allegations of neglect — delayed or non‑existent responses to call buttons, long waits for toileting and transfers, improper or missed medications, delayed IV fluids, and poor wound or bed‑sore care. Several reviewers reported extreme outcomes, including deterioration of a resident’s condition, alleged untreated infections contributing to death, delayed EMS responses, and transfers to hospice after families felt staff had failed to act. These accounts are accompanied by demands for disciplinary action and mention of legal considerations, indicating a deep loss of trust among some families.
Communication and management emerge as major friction points. Many reviews describe poor or absent notification to families about transfers, clinical changes, or incidents; unresponsive administration or social work; billing disputes; and complaints about nepotism or money‑driven decision making. While some reviewers highlight long‑tenured, attentive leadership and responsive administrators, others call out rudeness, unprofessionalism (named supervisors and social workers), and accusations that management brushes complaints aside. Staffing issues are a key underlying cause cited by many: reports of short‑staffed shifts, reliance on contractors, overworked nurses, and inconsistent CNA support link directly to missed care, slow response times, and reduced resident oversight. Yet some reviews explicitly say the skilled unit had a favorable caregiver‑to‑resident ratio (6–8 residents per caregiver), showing that staffing experience may differ by unit or time period.
Sanitation, safety, and property concerns are described on both ends of the spectrum. Many families praise exceptional cleanliness and diligent housekeeping, while others describe urine odors in hallways, stained linens, soiled rooms, bed bugs, and exposed or improperly managed medical lines. There are also allegations of theft from resident rooms (wedding band, memory bear, and other items), which raised significant emotional distress among complainants. Food and nutrition receive mixed marks — several reviewers praise meals and food service, while others report wrong meal delivery, poor food choices, and kitchen staff errors reading meal tickets. Therapy continuity is noted as a strength by many, but some families experienced therapy stopping without clear interdisciplinary coordination.
In summary, Pleasantview Care Center presents as a facility with substantial strengths in rehabilitation programming, many compassionate and skilled caregivers, clean and pleasant spaces in many units, and a suite of services that delivered positive outcomes for numerous residents. However, the reviews also document systemic variability and intermittent but serious failures in nursing care, communication, safety oversight, and management responsiveness. The pattern suggests that resident experience is highly dependent on staffing levels, specific teams, and possibly the unit or time of stay. Prospective families should weigh the facility’s strong rehab reputation and instances of excellent, attentive care against multiple reports of neglect, theft, sanitation lapses, and management problems. If considering Pleasantview, ask specific, recent questions about the unit your loved one would be on (staffing ratios, therapy plan, wound care protocols, incident reporting and family notification processes), seek references from recent families with similar needs, and verify how the facility addresses staffing, infection control, and patient safety concerns raised in these reviews.
