Overall sentiment across the reviews is largely positive, with a consistent emphasis on compassionate staff, strong rehabilitation services, and a home-like facility environment. Many reviewers praised the employees — nurses, aides, therapists, kitchen staff, and maintenance — describing them as friendly, attentive, and genuinely caring. The facility’s small-house model, private rooms with private bathrooms, open kitchen, and family-style dining repeatedly drew favorable comment, as did the cleanliness and homelike atmosphere. Social and recreational programming (puzzles, cards, crafts, seasonal and holiday events) and options for exercise and therapy were noted as contributors to resident well-being and socialization. Several family members explicitly stated that the stay reduced caregiver stress and built trust with the care team.
Rehabilitation and therapy emerged as a particularly strong theme. Multiple reviews described excellent, individualized therapy driven by an engaged director of rehab and diligent discharge planners whose focus was helping residents return home as soon as safely possible. Residents reported that therapy was often enjoyable and motivating, with personalization (accommodating nightmares, saving food, flexible schedules) cited as examples of individualized attention. Several reviewers emphasized that rehab staff made recovery feel fun, that therapists were excellent, and that the facility’s coordinated approach to discharge planning was surprisingly efficient and effective.
At the same time, there are notable and significant negatives that create variability in the overall picture. A minority of reviewers reported serious lapses: incidents of neglect (residents left wet or soiled), a patient fall on the first night, and a report of a toe laceration requiring stitches allegedly without family notification. Several accounts describe inattentive daytime care, staff seen using phones excessively, and procedural and communication failures such as intake paperwork delays, phone lines ignored, and a delayed care-plan meeting. These reports suggest inconsistency in staff attentiveness and administrative follow-through that can translate into distressing experiences for residents and families.
Other recurring concerns are practical: some reviewers felt certain aspects of therapy were weak (an unengaging speech therapist or limited rehab equipment) and even advised against using the facility for rehab in those cases. Food quality received mixed feedback — many praised high-quality, chef-driven meals and homemade cooking, while others complained of cold food, meals that were too spicy, or limited weekend food options. Cost was mentioned as high by some families, and staffing pressures during COVID were cited as affecting service levels. A few reviewers also noted that some rooms were older or had a different setup compared to the rest of the facility.
There is a pattern of mostly positive experiences with a nontrivial minority of negative outliers. Several reviews referenced a 60-day adjustment period and "bumpy" transitions, indicating that initial days may be more challenging for some residents as routines and care plans are established. Given the mix of strong endorsements and some serious complaints, prospective residents and families should weigh the generally strong reputation for rehab, individualized care, and a homelike environment against the reported variability in day-to-day attentiveness and administrative responsiveness.
Practical recommendations based on the reviews: when evaluating Otterbein Perrysburg, confirm current staffing patterns and after-hours coverage, ask about policies for incident notification and fall prevention, review the typical intake and care-plan timeline, verify weekend dining options, and request specifics about the rehab team and equipment. Visiting the small-house neighborhoods, meeting the director of rehab and nursing leadership, and speaking with families of current residents can help determine whether the experience will align with the many positive reports or fall into some of the less favorable patterns described by other reviewers. Overall, the facility receives high marks in staff compassion, therapy, and ambiance, but prospective residents should perform due diligence around consistency, communication, and specific service expectations.
