Overall sentiment across the reviews is sharply mixed, with a clear polarization between multiple very positive accounts praising staff and rehabilitation services, and several severe negative reports alleging lapses in safety, sanitation, and professional conduct. Many reviewers describe Ayden Healthcare of Piqua as a bright, clean, and cheerful facility with compassionate caregivers and strong rehab/therapy offerings. Positive comments emphasize personable nurses and therapists (with a few staff members named specifically), helpfulness, efficient teamwork, and an Activities Department that engages residents. Several families reported trusting staff with loved ones, praising the campus, short- and long-term care options, and describing the facility as among the best in the area for rehab needs.
Contrasting sharply with those positives are numerous alarming complaints about infection control, sanitation, resident safety, and administrative responsiveness. Specific and serious allegations include bathrooms not being cleaned for extended periods, a full sharps container left in resident areas, and apparent failures in hand hygiene and use of gowns — all of which reviewers said increased MRSA and cross-contamination risks. There are also reports of traumatic incidents including a resident death under distressing circumstances, families alleging staff gaslighting, and allegations of theft of personal property. Those negative reviewers stated they involved the police, reported the facility to the Ohio Department of Health, and engaged ombudsman services. These are not isolated minor gripes; they reflect systemic concerns about safety, oversight, and accountability raised by multiple reviewers.
Care quality and staff behavior emerge as a core theme where experiences diverge. A substantial number of comments portray staff as genuinely caring, attentive, and professional, with specific praise for nursing and therapy teams and several named employees. These reviewers describe timely assistance, personal attention, and a cohesive team atmosphere. Conversely, other reviewers recount rude or unprofessional conduct, insufficient attention leading to repeated falls, restrictive policies limiting resident freedoms, and reports of poor communication from management or HR. This bifurcation suggests variability in experience that may be related to shift, team, or resident-specific circumstances rather than uniform facility performance.
Facility amenities and environment also generate mixed feedback. Many reviewers commend the building’s cleanliness, bright lighting, and welcoming atmosphere, calling the campus beautiful and the environment conducive to recovery. Safety checks and cheerful common areas were noted. In opposition, some reviewers report tight, small rooms and describe glaring sanitation problems in specific locations. Dining receives mixed marks: some residents found meals appetizing and satisfying, while others criticized food choices and described low-quality offerings on particular occasions.
Management, administration, and responsiveness to complaints are recurring concerns. Several reviewers described filing formal reports with health authorities and law enforcement, and expressed frustration with perceived indifference or inadequate responses from facility management. Others noted new management or a change in team leading to a more positive atmosphere, indicating potential recent improvements but also inconsistency over time. Human resources and reception were singled out by a few as unprofessional or incompetent, pointing to uneven front-line administrative interactions.
Patterns to note for someone evaluating these reviews: positives consistently focus on the caregiving staff, therapy services, and facility environment, while negatives repeatedly cluster around infection control, sanitation, resident safety incidents, and serious allegations involving property loss and crisis events. The juxtaposition of glowing and grave reports suggests that experiences at Ayden Healthcare of Piqua may vary considerably by unit, staff on duty, or the timeframe of the stay. Given the severity of some allegations (infection risk, safety lapses, police/health department involvement), those concerns merit particular attention and verification. Overall, the facility receives strong praise from many families for rehabilitation and compassionate caregivers, but the presence of multiple serious complaints means prospective residents and families should investigate further, review official inspection reports, and ask facility management directly about infection-control practices, incident records, staff training, and complaint resolution procedures before making placement decisions.
