Overall sentiment across the reviews is mixed and highly polarized. A substantial portion of reviewers praise the direct care staff — nurses, nurse aides, therapists (PT/OT/RT) — describing them as caring, compassionate, hardworking, and effective. Many families credit the therapy teams with successful rehab outcomes, including effective physical and occupational therapy and successful ventilator weans. Multiple reviewers describe the atmosphere as loving and family-like and say residents were happy, engaged, and well-supported when staff were present. The dining area and meals receive positive mentions, and activities for ambulatory residents are plentiful and well-liked.
Counterbalancing those positives are recurrent and serious administrative, safety, and cleanliness concerns. Numerous reviewers report that management and administration are unresponsive, rude, or the primary weak link in care. Complaints include billing harassment, threats, aggressive collection behavior, Medicare/payment confusion, and financial pressure on families. Several reviewers explicitly warn about billing and insurance hurdles. Understaffing is a consistent operational issue tied to long waits for assistance, missed patient calls, inability to get showers, and increased workload for regular staff. These staffing problems appear to correlate with poorer care experiences in many reports.
Safety and hygiene problems are among the most severe negative themes. Multiple reviews describe very troubling incidents: residents left soiled or with dried vomit in bed overnight, feces on pillowcases, stained sheets, bed bugs, crumbs on floors, and reports of inadequate wound care including open wounds. There are also alarming accounts of unsafe or premature discharges — one reviewer reports a patient discharged in a hospital gown with a diaper and socks, another alleges a discharge that preceded a post-discharge stroke, and one account claims a nurse was tricked into signing an AMA form. These types of reports raise major concerns about discharge protocols, pain management, supervision, and clinical oversight.
Experiences appear inconsistent across the facility and may vary by unit or shift. Several reviewers explicitly state that some wings (for example the hospital wing) and certain staff teams provide excellent care, while other units or times are associated with neglect or poor management. This inconsistency is reflected in comments that most nurses are "ok" or "great," while some staff are indifferent or provide poor care. Related operational issues include doctors only being available by phone, the administrator being unreachable or unhelpful, and families having to move loved ones to other facilities because of care or administrative failures.
Facilities and environment comments are mixed: some reviewers praise beautiful, clean rooms and call the facility among the best in the area; others describe outdated wings, rooms that need upgrades, or areas that are dirty or infested. Activities and programming are a strength for those who can participate, but reviewers repeatedly note a lack of engaging options for bedridden residents. Personal property issues such as lost clothing are also mentioned.
Taken together, these reviews suggest that while direct-care staff (nurses, aides, therapists) often deliver compassionate and effective care, systemic problems in management, staffing levels, cleanliness, and billing create significant risk and dissatisfaction for many families. If considering this facility, prospective residents and families should: (1) meet and evaluate direct-care teams and unit leadership, (2) ask about staffing ratios and how the facility manages busy shifts and call-response times, (3) review discharge policies and wound-care procedures, (4) inspect cleanliness and pest-control measures in person, and (5) get clear, written information about billing, Medicare handling, and financial policies. The facility may offer excellent clinical rehab and kind staff in parts, but the serious and repeated administrative and safety complaints warrant careful, specific questions and close monitoring.
