Grande Pointe Healthcare Commu

    Three Merit Drive, Richmond Heights, OH, 44143
    3.3 · 4 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed facility with poor care

    I appreciated the beautiful grounds and a very helpful social worker and director, and a few nurses/CNAs were genuinely caring, but my overall experience was disappointing. The place seemed understaffed, often smelled of urine in secured areas, and I saw poor care-incorrect medications, UTIs, dehydration/pneumonia, residents left in wheelchairs without seatbelts and not helped into cars. Meals were institutional, there are no private rooms, and transportation help is basically none beyond a wheelchair.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.25 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.8
    • Meals

      2.5
    • Amenities

      2.0
    • Value

      3.3

    Location

    Map showing location of Grande Pointe Healthcare Commu

    About Grande Pointe Healthcare Commu

    Grande Pointe Healthcare Commu has been around for 41 years, serving seniors who need short-term rehab, skilled nursing, and long-term care, and what you really notice is their range of services for people who are recovering after a hospital stay or living with advanced health problems like kidney or liver failure, and they also have support for folks with memory loss, including care specifically for Alzheimer's. This place sits in a community setting and tries to make daily life comfortable, offering things like help with daily activities, housekeeping, and a dining service that folks often call wonderful, and if someone pushes the call button, they might have to wait a bit, but people do say the staff are very good when they come. The building's old and not BBB accredited, but it stays focused on taking care of seniors and their families with programs like Honor 360 and Advance 360, which aim to involve everyone in planning care and support. Residents get to join community outings, family nights, and big events like the Halloween party, which really helps everyone make friends and feel part of the place, and there are amenities to help people stay active and social. Grande Pointe Healthcare Commu provides therapy like physical, occupational, and speech therapies, as well as wound care, hospice, and palliative services, which helps people with ongoing or new medical needs. Staff speak English and work to understand the special needs of each resident, and while some cleaning is handled by EVS workers, the staff keeps the place going for a variety of care needs, whether someone needs help at home, memory care, or full-on skilled nursing. The community is part of CommuniCare, a family-owned company that runs many healthcare facilities, and Ms. Melissa A. Schaefer is the administrator who oversees the day-to-day work there. People who live here or visit can find activities, therapy, good meals, and a real effort to make life feel as comfortable and supportive as possible, even if sometimes things take a little longer than you'd like. There's no clear information on new patient openings or specific office hours, but the focus always seems to stay on caring for seniors in a way that lasts.

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