Overall sentiment in the reviews is mixed but leans positive: many reviewers emphasize compassionate, high-quality care while a notable minority report serious concerns about inconsistent staffing and occasional neglect. The most frequent praise centers on the nursing staff, therapists, activities team, and dietary department. Multiple reviewers describe staff as "treating residents like family," and highlight clinical competence and attentiveness. Several specific staff members are singled out for praise (for example, an Allison who helps with transportation, shopping, cooking and outings, a Susan who runs bingo, and an Andrea who leads arts programming), which suggests that individual caregivers and activity staff make a strong, positive difference in residents' daily lives.
Care quality and clinical services receive consistent positive mentions. Reviewers point to a walking-focused rehabilitation program, a spacious and attractive therapy gym, dedicated and fun therapists, and successful short-stay rehab outcomes including job-placement assistance in the community. Statements such as "great for rehabilitation" and descriptions of therapists as "top-notch" or "dedicated" indicate that rehabilitation and therapy services are a clear strength. The facility is also described as providing compassionate long-term care, with an emphasis on dignity, resident-centered practices, and teamwork led by nursing leadership (Director of Nursing noted positively in some reviews).
Activities and social programming are another prominent theme. Multiple reviewers commend the activities team for engaging, creative programming—arts projects, an art festival, bingo, gardening, balloon tosses, fishing, and meal outings are all mentioned. These programs are characterized as meaningful and helpful, contributing to a warm, lively atmosphere for residents and helping people reconnect with family and community. The presence of creative, proactive activities staff appears to be a differentiator that many families and residents appreciate.
Facilities and dining also receive favorable comments. The therapy gym is described as "beautiful and spacious," and the dietary department is called "top-notch." Several reviewers explicitly encourage touring the facility, suggesting that the physical environment and amenities are attractive, comfortable, and supportive of rehabilitation and daily life.
At the same time, a clear and important counterpoint appears in several reviews: inconsistent staffing quality and concerns about agency aides. Multiple reviewers report problems with agency staff who are perceived as lazy or unprofessional, and there are reports of personal items going missing and a "clicky" staff culture. More serious allegations include instances of neglect—ignored call bells, lack of attentiveness to residents’ needs, and family members encountering situations (for example, needing to change a roommate's diapers) that made them feel the staff were inattentive. Some reviews express strong negative opinions of leadership, calling it incompetent or profit-driven. These negative accounts are fewer than the positive ones but are severe enough that they represent a significant pattern to investigate further.
The reviews together paint a picture of a facility with many strong elements—compassionate nursing, robust therapy and rehab services, active and creative programming, and positive social atmosphere—but with uneven execution in staffing consistency and management. A reader should note that experiences appear polarized: many families and residents praise the place highly, while some report troubling lapses in day-to-day care and professionalism. If considering this facility, it would be prudent to ask about staff turnover, the use and supervision of agency aides, incident/response procedures for call bells, leadership stability, and to request a tour and meetings with therapy, activities, and nursing leadership to confirm current performance and staffing practices.
