Overall sentiment across these reviews is highly mixed with strong polarizing themes: many reviewers enthusiastically praise the facility—especially its therapy department, several nurses, and certain administrative and front-desk staff—while a substantial number of reviews allege neglect, unsafe practices, and serious quality problems. The most consistent positive themes are exceptional physical and occupational therapy services, a number of compassionate and dedicated nursing staff, and administrative or social-work employees who engage directly with families and residents. Several reviewers credit the therapy team with meaningful recoveries (walking again, returning home) and call the rehab services among the best in the area. Names that recur positively include Erica, Debbie, Lena, Savannah, Lauren, and some therapy staff (Scott and Carol), supporting a pattern in which specific employees consistently deliver high-quality, family-like care.
Care quality beyond therapy is inconsistent. Multiple reports detail nurses and aides who "go above and beyond," providing attentive, respectful care and creating a homelike environment. Conversely, there are persistent and serious allegations of neglect: ignored call lights, long delays in responding to requests, residents left in soiled garments or feces for hours, missed or delayed medications, and inadequate monitoring for acute problems (e.g., suspected UTIs, dehydration, internal bleeding). Several reviews describe critical safety incidents—falls with delayed transport, hospitalizations, and at least one allegation of a medication/physician overdose—raising concern that while many clinical staff are competent and caring, failures in oversight and consistency have, in some cases, led to harm.
Staffing and workforce issues emerge as a root cause for many negative experiences. Reviewers repeatedly mention understaffing and COVID-related shortages, aides refusing assignments, hiding to use phones, and aides or nurses with poor attitudes. These staffing problems are linked to other failures: delayed medications, poor hygiene care, slow call light response times, and inconsistency in housekeeping. At the same time, some reviews claim the facility hires willing, dedicated employees and that new management has improved staffing and responsiveness. This dichotomy suggests variability by shift, unit, or time period rather than uniform facility-wide performance.
Cleanliness and environment are similarly inconsistent in the reviews. A sizable portion of reviewers describe a clean, organized, spacious facility with pleasant common areas and odor-free rooms. Others report urine odors in hallways, soiled linens and blankets, bad-smelling rooms, and unsanitary conditions that affected resident comfort and health. Housekeeping is called "ok but inconsistent," with some reviewers praising the housekeeping supervisor while others recount items missing or mishandled. These contradictory reports indicate that environmental standards may fluctuate and merit direct inquiry during tours and follow-ups.
Dining and dietary services are another frequently cited mixed area. Several people praise improved or delicious meals (specific items like paprikash were noted), while many more complain about cold trays, bland or inedible food, missing condiments, and dietary needs being ignored. There are multiple reports of food-related sickness and lack of alternatives when trays are unacceptable. For people whose nutrition depends on the facility, this inconsistency is a significant concern and should be verified during evaluation.
Communication, administration responsiveness, and family relations show clear divergence. Numerous reviewers commend administrators and admission staff for being helpful, available, and compassionate—names like Lena and Savannah get singled out as responsive leaders, and some families feel well-informed and supported. Conversely, an equally large set of reviews complains about poor follow-through from management, unanswered phone calls, long waits, lack of notification about critical events (including before death), and unhelpful corporate support. There are also allegations of sketchy financial handling and billing problems. This split suggests that experiences depend heavily on which staff members families interact with and that administrative accountability may be uneven.
Safety, theft, and rights concerns appear in multiple reviews. Beyond clinical neglect, reviewers report missing personal items (rosary, shoes, eyeglasses), theft by staff accusations, and privacy invasions. Some describe alarm and mobility policies they found intrusive or punitive. There are also concerns about admitting COVID-positive patients and putting others at risk. Several reviewers recommend the facility for short-term rehab due to strong therapy capabilities but explicitly warn against long-term placement for non-mobile or medically fragile residents because of the reported safety and staffing lapses.
In sum, Falling Water Healthcare Center elicits two dominant narratives: one where therapy, many nurses, and selected administration/staff create excellent, family-like, effective care—especially for short-term rehabilitation—and another where inconsistent staffing, lapses in basic caregiving duties, communication failures, hygiene and dining problems, and occasional serious safety incidents present real risks to residents. Prospective residents and families should weigh the strong rehabilitation outcomes and pockets of excellent staff against multiple reports of neglect and safety incidents. When considering this facility, ask targeted questions about current staffing levels, night-shift response times, medication administration protocols, incident reporting and follow-up, housekeeping standards, handling of personal belongings, and how the facility addresses complaints. Also request recent surveys, deficiency reports, and references from recent families whose primary concern matched yours (e.g., long-term care vs short-term rehab) to determine whether the facility’s positive strengths are consistent and the concerning patterns have been remediated.
