Overall sentiment: Reviews of The Pinnacle Rehabilitation Center and Nursing Home are highly mixed, with several reviewers praising rehabilitation outcomes and specific staff members, while other reviewers report serious safety, staffing, and cleanliness problems. The most frequently noted strengths relate to therapy and some compassionate staff; the most severe and recurring concerns relate to delayed or ignored care, understaffing, and inconsistent cleanliness and professionalism.
Care quality and safety: Multiple reviewers highlight excellent rehabilitation and physical therapy services, saying they would return for similar care and that therapy staff were a notable positive. At the same time, there are several serious safety and care complaints: at least one report describes an ignored infection that required a month of IV antibiotics, another mentions being left unattended in a bathroom and suffering a fall/head injury, and a feeding error (tray served while a patient was tube feeding) was reported. Other reviewers raised concerns about possible overmedication. These items suggest variability in clinical reliability—while skilled rehab care appears to be a real strength for some patients, there are documented instances of critical lapses in care and infection control that warrant caution.
Staffing, professionalism, and communication: Reviews describe staff in both very positive and very negative terms. Positive comments include nurses who frequently check on patients, friendly aides, responsive communication, and caring, resident-focused management. Conversely, multiple reviewers reported that the facility is seriously understaffed, leading to delayed call-light responses and potentially unsafe situations. Reports of unprofessional behavior (for example, a nurse reacting angrily when a patient asked for an incision check) and inconsistent staff quality indicate that frontline caregiving may vary shift-to-shift. Communication appears good for some families (timely updates and friendly interactions) but inconsistent for others, which aligns with the broader pattern of uneven experiences.
Facilities and cleanliness: Perceptions of the facility itself are mixed. Some reviewers describe the center as clean, homey, and comfortable with nice common events, while others report troubling cleanliness problems: urine odor, overflowing trash cans, staff smoking at the entrance with smoke entering the building, and an overall “dirty” or distressing first impression. Several reviewers describe the facility as older with small, crowded rooms and limited space for relaxation. These opposing impressions suggest that cleanliness and environmental upkeep may be inconsistent across areas or times, and that first impressions can vary sharply depending on timing or location within the building.
Dining and activities: Several reviewers enjoyed the food and mentioned specific social activities (bingo, ice cream socials, holiday celebrations) and praise for activities directors. Others felt activities were limited and that there was not much space to relax. Overall, programming appears to exist and can be meaningful to residents, but the scope and frequency of activities may not meet all residents’ expectations.
Management and overall impression: Some reviewers emphasize caring management and a resident-focused approach, and several explicitly recommend the facility, especially for short-term rehabilitation. However, others had profoundly negative stays—characterizing the environment as a “horror-movie vibe” and saying they would not recommend the facility. This polarization indicates variability in experience that may hinge on staffing levels, specific units, or timing.
Patterns and recommendations: The dominant patterns are a strong rehabilitation/therapy capability paired with inconsistent operational reliability—particularly around staffing, infection control, and environmental cleanliness. If considering The Pinnacle, prospective residents and families should: (1) verify staffing levels and typical response times for call lights, (2) ask about infection-control protocols and recent infection history, (3) inquire about medication management processes and safeguards for feeding/tube-feeding, (4) tour rooms and common areas to assess cleanliness and smell firsthand, and (5) observe or ask about current activity schedules and how individualized care needs are handled. For some patients—especially those needing intensive short-term rehab—this facility may offer excellent therapy. For others, especially those with higher ongoing nursing needs or infection risk, the reported lapses and variability suggest caution and thorough vetting before placement.
