Vancrest - Upper Valley

    3232 N County Rd 25A, Troy, OH, 45373
    3.6 · 30 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate staff but safety concerns

    I found many staff warm, attentive and truly caring - they treated my relative like family, the rehab team was excellent, activities and the facilities (nice dining/activities rooms, pretty interior) were pleasant. Meals were okay but often bland due to restrictions, and basic things like ice/water in rooms were inconsistent. Unfortunately care was uneven: I witnessed worrying safety and communication failures - missed meds/possible improper dosing, neglectful delays (bedpan/fluids), falls, poor interdepartmental communication, and roommates/rooms that were too small for two wheelchair users. Overall it's a mix: great, compassionate people and strong rehab, but serious safety/management issues and high cost leave me hesitant to recommend unreservedly.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.63 · 30 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.2
    • Meals

      2.2
    • Amenities

      3.7
    • Value

      2.0

    Location

    Map showing location of Vancrest - Upper Valley

    About Vancrest - Upper Valley

    Vancrest - Upper Valley sits at 3232 N. County Road 25A in Troy, OH, and offers several care options, so folks find assisted living, memory care, skilled nursing, respite stays, and post-hospital rehab all under one roof, sort of the way you'd expect from a community that tries to serve a wide range of needs. Residents get help with daily tasks, medication, meals, and personal care, and memory care takes place in the dedicated Freedom Court unit, where private and shared suites, a family room, dining space, and a safe outdoor area with a gazebo and garden seating give people with dementia or Alzheimer's a place that's both secure and comfortable, with staff following relationship-based care and scheduling activities to fit what each person enjoys, including therapy sessions and plenty of chances to socialize.

    You'll notice amenities like a hair salon, a bird aviary, a library, a homey theater room, walking paths, a community garden, and a wellness center, plus many community activities-from music and religious services to outings, cookouts, pet therapy, and guest entertainers. Meals get served in social dining rooms, with options for special diets, and suites allow residents to decorate with their own things and look out the windows at the property. People who need care after surgery or illness get placed in the Transitional Care Unit, where staff work on personal recovery plans with physical, occupational, and speech therapy available up to seven days a week, using tools like the AlterG anti-gravity treadmill for recovery from serious medical issues.

    For events, Vancrest - Upper Valley hosts community gatherings like the Chili and Hot Dog Drive Thru to raise money for the Alzheimer's Association and other causes, serving up chili, hot dogs, cookies, and bottled water, and the staff can work with groups for community celebrations. Residents can get around with help from the transportation services, and folks looking for a short stay can find respite care, or opt for long-term support if they need help for a longer time. For residents at the skilled nursing level who need more help, staff are around around the clock, offering wound care, medical help, and therapy solutions. There's a good variety of suite choices, including private rehab suites with mini-fridges, cable TV, internet, and private entrances. There's also a strong list of partner names and unique service names-like Fountain Park Home Care and Therapy Solutions-offering home care and extra therapy.

    The community says it supports independence in assisted and independent living, with resort-style amenities and maintenance-free living, for folks who like a busy calendar of activities and don't want to worry about chores, while for people in need of advanced care, you'll find help with everything from bathing to meals and medication, and memory-enhancing programs for those who need them. Hospice care is available, with comfort-focused support from local providers. Vancrest - Upper Valley keeps up with the local Troy Area Chamber of Commerce and hosts events that involve both guests and residents throughout the year, with plenty of ways for people to stay active, well cared for, and connected to their community without making a fuss about it.

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