Heritage Village of Waterville

    555 Anthony Wayne Trl, Waterville, OH, 43566
    3.0 · 28 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Inhumane management, failing patient care

    I give this place one star. Some nurses, therapists, and a few caregivers were caring and helpful, but overall management is inhumane and incompetent. The building is run-down and dirty, maintenance is neglected, meals are poor (they served potato chips as a "vegetable"), and basic needs were removed or ignored - assistance button taken away, meals cut, residents left thirsty or sitting in waste. I witnessed rushed wake-ups, drugged or neglected patients, late meds, falls/choking incidents, inconsistent smoker policies, and terrible phone responsiveness. Scheduler Brenda was awful and should be fired; I'm planning a state complaint. Dedicated staff try hard, but safety and ethics here are unacceptable - do not trust management.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.04 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.3
    • Meals

      2.5
    • Amenities

      2.0
    • Value

      3.0

    Location

    Map showing location of Heritage Village of Waterville

    About Heritage Village of Waterville

    Heritage Village of Waterville sits in Waterville, Ohio as a skilled nursing and long-term care facility with 90 beds, offering both private and semi-private rooms when a person needs help with daily living or ongoing health needs, and people have said it averages about a 3.0 rating out of 15 reviews, which tells you what some others have thought about living there, but everyone's experience can be a little different. The community focuses on helping seniors with both assisted living and nursing home care, including special care for dementia through the Blue Sky Living program and for behavioral health with the Connections program, so people whose needs change or whose behaviors make things hard for them get some extra attention, and the staff there offers guidance to families working through tough decisions. The facility is the flagship of Certus Healthcare, and has the resources to care for veterans through a contract with the VA, so that can make a big difference for folks who served. Heritage Village of Waterville is set in a quiet area where people can walk around and maybe learn about the town's history, as the site features historical exhibits and well-preserved buildings, which might feel nice for those who want to look back at the culture of Waterville while living in a place with a community feel. The community supports different levels of home healthcare and offers amenities meant to keep folks comfortable and cared for, with a variety of services that the staff works to match with what a resident needs, and while the Executive Director is named Yvette Maynard and Ryanna Redmon is a contact person, it works best for family members or caregivers to reach out on their own with any important questions about life at Heritage Village of Waterville.

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