Overall sentiment: The reviews convey a strongly negative, frequently urgent tone. A substantial majority of summaries describe systemic problems rather than isolated incidents, creating an overall impression of a facility that is failing to meet basic standards of care. Multiple reviewers used extreme language (e.g., "worst nursing home," "death palace," "deplorable"), and several accounts allege serious harm, neglect, or abuse. While there are a few isolated positive notes (caring therapists, a movie day, some residents calling the building "nice"), these are sparse and framed against a backdrop of persistent and serious complaints.
Care quality and medical issues: The most prevalent themes concern clinical negligence and medication management. Numerous reviews report medications being late, missed, or administered incorrectly, and some reviews explicitly allege that promised medications or pain relief were withheld. There are multiple reports of delayed or absent physician assessments, missed or unscheduled doctor appointments, and inadequate pursuit of urgent medical evaluation (with at least one reviewer claiming internal bleeding and death). Physical therapy and rehabilitation services are described inconsistently—some reviewers praise therapists, while many others complain of inadequate or missing PT. Taken together, these reports indicate recurring failures in both routine and acute medical care and in the coordination of outside medical services.
Staff conduct, responsiveness, and communication: Reviewers repeatedly describe staff as rude, uncaring, or abusive. Allegations include hitting patients, refusing to help with toileting or mobility, telling residents to "go in their pants," and leaving residents unattended for extended periods. Many reviewers emphasize unresponsiveness to call bells, slow reaction to emergencies, and a culture of ignoring families' concerns. Communication problems are also noted: management frequently does not respond to complaints, suggestion boxes are ineffective, and some staff are described as having accents that make them hard to understand, which reviewers cite as a barrier to clear communication. Several accounts state that new management has not improved conditions and, in some cases, has made things worse.
Hygiene, safety, and serious incidents: Multiple reviews allege unsanitary conditions (feces in beds, unwashed sheets) and safety lapses (residents injured while under staff supervision, unattended ambulance drop-offs). These are not presented as isolated events but as recurring patterns that raise grave concerns about infection control, dignity, and resident safety. Several reviewers explicitly call out neglect that they believe led to severe harm or death, and at least one report indicates escalation to state authorities (Ohio Attorney General). The combination of hygiene failures, medication errors, and unattended medical needs constitutes several serious red flags in these summaries.
Dining and special-diet management: Food quality is another consistent area of complaint. Reviewers describe meals as canned, low quality, or not appropriate for diabetic residents (high sodium and sugar). One troubling example cited is giving a banana to a dialysis patient, which reviewers see as evidence of inadequate dietary oversight and staff training. At the same time, some reviewers note activities like movie day, but the positive mentions about food are minimal compared with detailed complaints about meal appropriateness and nutrition management.
Facilities, accessibility, and logistics: Practical and environmental issues also appear repeatedly. Problems include poor parking, being blocked in by staff or maintenance vehicles, lack of ramps or other handicap-friendly features, and reports of restricted outdoor access for residents. Transportation and logistics are problematic too: ambulance drop-offs reportedly left patients unattended, and the facility is accused of failing to schedule transportation for medical appointments. Taken together, these issues point to both physical shortcomings of the site and operational failures.
Management, oversight, and patterns: Reviewers repeatedly point to management failure as a root cause—complaints ignored, suggestion boxes ineffective, and little accountability when problems are raised. Several reviews imply that the facility operates with a for-profit mindset that encourages cutting corners. Low staff retention and understaffing are recurring explanations for many care deficits described. Several reviewers recommended avoiding the facility and urged prospective families to seek alternatives; some described escalating complaints to external authorities. These consistent themes across independent reviewers suggest systemic problems rather than isolated lapses.
Notable patterns and practical takeaways: The reviews contain multiple, overlapping complaints in several categories—medication errors, neglect of hygiene and toileting, poor food/dietary management, unresponsiveness in emergencies, and obstructive or unhelpful management—that together form a coherent pattern of under-resourced and poorly supervised care. Positive elements (therapists, occasional activities) exist but are inconsistent and overshadowed by frequent, serious concerns. For anyone evaluating this facility, these reviews collectively indicate several specific red flags to investigate further: medication administration records and audits, incident and fall reports, state inspection and deficiency histories, staffing ratios and turnover statistics, dietary management protocols (especially for diabetes and dialysis), infection-control procedures, complaint/grievance logs, and licensure/Medicare or Medicaid status.
Summary judgment: Based solely on the aggregated review summaries provided, Edgewood Manor of Westerville appears to have significant systemic problems affecting resident safety, dignity, and clinical care. While some aspects (therapy staff and occasional activities) are viewed positively by a few, the weight of the comments documents chronic understaffing, unprofessional or abusive staff behavior, medication and medical-care failures, unsanitary conditions, and ineffective management response. These are serious concerns that prospective residents and families should verify independently through state inspection reports, regulatory records, and direct, documented inquiries before considering placement.
