The reviews for Huntington Woods are highly polarized, showing a facility that draws both strong praise and serious criticism. Many families report excellent, compassionate care — especially in memory care and short-term rehabilitation — with specific praise for attentive staff, engaging activities, clean and spacious private rooms, good dining, and effective PT/OT. At the same time, a considerable set of reviewers report troubling lapses in care, hygiene, and management that range from administrative disputes to allegations of abuse and neglect. Overall sentiment varies widely by reviewer, and there appears to be considerable inconsistency in residents' experiences depending on unit, staff on shift, and time period.
Care quality is a central and divisive theme. Positive accounts describe residents who feel safe and at home, who receive immediate communication when changes occur, and who benefit from dementia-specific programming and successful therapy sessions. Several reviewers attribute notable functional improvement to PT/OT. Conversely, multiple negative reports describe serious neglect: residents left without showers for weeks, diapers left unchanged for long periods, missed meals or unmonitored food intake leading to weight loss, untreated wounds and bedsores, delayed or denied pain medication, and even reports of malnutrition and dehydration. There are also accounts of falls and long waits for assistance after call-button alerts. These conflicting accounts suggest that care quality is uneven and may depend heavily on staffing levels and individual caregiver performance.
Staffing and staff behavior are another major area of divergence. Numerous reviewers praise caring, kind, communicative staff members and single out certain employees and new management as positive influences. Several reviewers report that new leadership has been a "breath of fresh air," with timely follow-up and improved culture. However, an equally large set of reviews accuse staff of being rude, unprofessional, and in some cases abusive or harassing (including a reported racial slur). There are allegations of gaslighting when families raise concerns, and claims that some workers are overworked or burned out. Specific accusations include theft (a wedding ring), bribery or fabrication of positive reviews by staff, and inappropriate medication practices. Understaffing themes recur and are frequently tied to delayed responses, poor hygiene care, and general decline in resident condition.
Facility conditions and cleanliness are reported both positively and negatively. Supporters frequently mention clean dining areas, comforting decorations, spacious rooms, accessible outdoor spaces, and areas for socializing and activities. Detractors, however, describe persistent urine odors, sticky or dirty floors, mold or unclean items found in public spaces, and generally filthy conditions in some units. Housekeeping consistency appears uneven: some families found the environment spotless and home-like, while others found unacceptable hygiene issues that directly impacted resident dignity and health.
Activities, dining, and therapy receive many specific compliments: residents enjoy varied programming (holiday events, movie nights, memory activities), dining staff are often praised, and therapy staff have been credited with significant functional improvements. Evening and weekend programs, friendly tour experiences, and a generally welcoming atmosphere are highlighted in positive reviews. At the same time, several reviewers report that rehabilitation services were ineffective or poorly executed for their loved ones, and activities/engagement were insufficient on certain shifts.
Management, communication, and administrative concerns form a complicated pattern. Positive reviewers mention clear communication, frequent family updates, and responsive management — particularly noting a newer management team and certain staff members by name (e.g., Brooke) as helpful. Negative reviews report poor responsiveness on billing and refunds, unresolved accounting disputes, failure to provide proper discharge paperwork, and plans to file complaints with the Better Business Bureau and state attorney general. There are also mentions of state investigations prompted by neglect or harassment allegations. Multiple reviewers expressly suspect that some five-star reviews are written by or incentivized for staff, raising concerns about the transparency of the facility's public reputation.
In conclusion, Huntington Woods presents as a facility with both strong positives and serious negatives. Strengths include compassionate and knowledgeable caregivers in many instances, effective memory care and therapy for some residents, attractive rooms and activity programs, and a subset of professional and communicative management. Weaknesses repeatedly called out are inconsistent care quality, staffing shortfalls leading to neglect, hygiene and safety failures, staff misconduct allegations, and administrative/billing problems. Because experiences vary widely, prospective residents and families should conduct in-person tours at varied times of day, ask detailed questions about staffing ratios and supervision, request recent state inspection reports, verify how medication and wound care are handled, observe cleanliness and activity engagement, and get clear written policies on billing, discharge procedures, and complaint resolution. Monitoring care closely in the first weeks and maintaining regular communication with management are advisable given the mixed pattern of reports.
