Overall sentiment: The reviews for Rae Ann Suburban Nursing and Rehabilitation are sharply polarized, with several reviewers offering strong praise for specific teams and programs while a substantial number report serious and recurring problems. Positive feedback centers on rehabilitation services, some compassionate staff and administrators, and attractive grounds and communal amenities. Negative feedback focuses on safety, staffing levels, communication breakdowns, inconsistent clinical care, hygiene concerns, and administrative unresponsiveness. The volume and severity of negative reports (falls, infections, denied ER transfers, hygiene lapses) combine with repeated descriptions of short-staffing to create consistent themes of risk and unreliability for many residents.
Care quality and safety: A major theme across reviews is inconsistency in clinical care. Numerous reviewers describe delayed care, medication errors or delays, prescriptions running out, long response times to call lights, and in at least one case being denied or delayed emergency-room care. Safety incidents noted include falls, bedsores, and infection control failures (including mentions of C. diff and COVID outbreaks). Several reviewers report that family members were not notified about serious events such as falls or infections. There are also distressing accounts of basic hygiene and dignity being neglected—shared bathrooms with feces/urine left, roommates left in soiled diapers, household staff refusing certain cleaning tasks—all of which raise clear patient-safety and quality-of-care concerns.
Staffing, staff behavior, and communication: Staffing shortages and high patient-to-staff ratios are repeatedly cited as root causes of many problems. Reviewers link short-staffing to rushed or missed care, long call-light waits, and staff who appear overworked or disengaged. At the same time, many reviews single out individual staff members and teams as exemplary: physical and occupational therapists receive repeated high praise for their attentiveness and outcomes, and specific employees (Amber, Jackie, Gail Seali, Katie Hazen) and some reception/front-desk staff are called out for empathy and responsiveness. However, other staff members are described as rude or unhelpful (names such as Debbie, Ginger, Danielle mentioned), and several accounts point to agency staff or high turnover creating discontinuity. Communication problems are frequent: families report poor or slow phone/email responses, failure to inform families about clinical changes, and management that does not follow up on complaints or promises.
Management, administration, and culture: Many reviews criticize management and administration for lack of responsiveness, poor follow-through, unprofessional behavior, and an apparent focus on finances over resident care. Instances cited include HR not returning calls, complaints ignored, scheduling/scheduler issues, and even allegations of belongings being removed shortly after a death. Some reviewers describe the ownership or culture as profit-driven, which they feel contributes to staffing and care problems. Conversely, some reviewers praise the patient-advocate role and specific administrators who made families feel heard, indicating a mixed picture at the leadership level.
Facilities, cleanliness, and maintenance: The facility’s physical environment draws mixed reactions. Positive comments highlight well-maintained, bright spaces, beautiful gardens, a sunny patio/gazebo, and a generally clean, park-like setting. Conversely, other reviewers report very small shared rooms with limited storage, outdated furniture and beds, hot-water outages, and at least one report of a rodent infestation. Dining areas also receive mixed marks: while some reviewers say the food is excellent, many others report cold, rotten, or smelly meals, small portions, little variety, and poor accommodations for dietary restrictions—creating an inconsistent resident experience.
Activities and rehabilitation: One of the clearest strengths is the rehabilitation and activity offerings. Multiple reviewers praise the physical and occupational therapy teams as effective and caring; many residents and families note good outcomes from rehab work. The activities program—bingo, movies, puzzles, library and salon services—is frequently described as robust and engaging when properly staffed. Still, some families experienced withheld or inconsistent activity schedules and complained that staffing shortages or pandemic restrictions limited access to outings and socialization.
Patterns and notable incidents: Several negative patterns recur: (1) staffing shortages and resulting safety/quality problems; (2) inconsistent communication and failure to inform families of important events; (3) variable food quality and hygiene concerns; (4) polarized experiences where some staff or departments are excellent while others are neglectful or rude; and (5) infection control concerns including COVID spread in the facility. A range of specific serious allegations appears in the reviews—denial of emergency care, medication mistakes (e.g., insulin), cell-phone theft, and reports of disrespectful treatment—which together heighten concern for prospective residents and families.
Conclusion: Rae Ann Suburban Nursing and Rehabilitation appears to offer excellent rehabilitation services, pleasant grounds, and several devoted staff members and departments. However, there is a significant and recurring body of reviews that report understaffing, inconsistent or unsafe clinical care, poor communication, hygiene lapses, and troubling administrative responses. The overall picture is one of high variability: some residents receive very good care in a pleasant environment, while others experience serious safety and quality shortfalls. Families considering this facility should weigh the polarized reports carefully, ask specific questions about staffing levels, infection-control practices, notification policies, medication management, and room arrangements, and seek recent inspection reports or references to verify whether the concerning patterns have been addressed.
