Westlake Assisted Living

    27633 Bassett Rd, Westlake, OH 44145
    • Independent Living
    • Assisted Living

    Peaceful forest home excellent care

    I live here and appreciate the peaceful forest grounds with deer and the cozy, non-sterile interior. The staff-and administrator Maddie Portalatin-are friendly, prompt and approachable; there's 24/7 coverage, nurse help with meds, and included medical/dialysis transportation. Meals are homemade, delicious and accommodate soft diets (plus snacks around the clock); activities, exercise options, a true family atmosphere, pet-friendly policy, and affordable, flexible rent make this a highly recommended place.

    Current/former resident
    Jul 2026

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    Reviews

    3.43·(23)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.1
    • Meals

      3.7
    • Amenities

      2.5
    • Value

      3.3

    Pros

    • Compassionate and friendly staff
    • Family-like community atmosphere
    • Robust activity options and social programs
    • On-site or arranged medical transportation and dialysis support
    • Nutritious homemade and accommodating meal options
    • 24/7 staff presence and snack access
    • Pet-friendly policy
    • Attractive grounds and natural setting
    • Small-community feel
    • Flexible rent arrangements
    • Accommodations for special-diet and texture-modified meals
    • Accessible on-site administration/leadership

    Cons

    • Pest-control concerns in some common and residential areas
    • Aging building infrastructure and worn interior finishes
    • Inconsistent activity programming and lack of dedicated activity staff
    • High staff turnover and inconsistent staffing levels
    • Gaps in clinical staffing, training, and medication oversight
    • Variable housekeeping and sanitation standards
    • Staff conduct and communication tone
    • Perceived cost–value mismatch for some residents
    • Limited apartment size options for couples

    Summary of reviews

    Reviews describe a small, community-oriented assisted living setting with a mix of clear strengths and persistent operational concerns. Positive experiences emphasize compassionate, friendly staff who create a family-like atmosphere, a natural and attractive campus, and a range of social opportunities that include games, outings, and organized programs. Dining is a commonly cited strength: reviewers note homemade, salt-restricted, and texture-modified meals, accommodating staff for dietary needs, and convenient access to snacks and round-the-clock staffing presence. The facility also offers practical services such as arranged medical transportation and dialysis support, and many residents appreciate the pet-friendly policy and flexible rent arrangements.

    Care and staffing perceptions are mixed. Several accounts point to attentive nurses and capable medical staff who assist with medications and daily needs; others raise operational concerns about inconsistent staffing levels, frequent employee turnover, and variable clinical training. Reviewers also referenced a need for more regular check-ins and reminders for personal care tasks, indicating uneven consistency in day-to-day supervision and resident monitoring. There are also comments about staff conduct and communication tone that prospective families should probe during a tour.

    Activity programming is a clear draw for some residents — with bingo, movies, outings, devotional services, and other social programs noted — but other visitors experienced little or no scheduled activity during their visit. This suggests that programming may be robust at times but unevenly delivered, and the presence or absence of a dedicated activity director appears to affect the consistency of opportunities for engagement.

    Facility-condition feedback is similarly mixed. The grounds and natural setting receive favorable mention, and interiors are described as cozy rather than institutional. At the same time, reviewers cite aging infrastructure, worn carpeting and finishes, and sanitation and pest-control concerns in certain areas, including dining and some common spaces; these issues merit direct inspection. Apartment sizes may be limiting for couples, and prospective residents should verify unit dimensions if shared or companion occupancy is anticipated.

    Management reviews vary: several comments praise an accessible, accommodating administrator and prompt staff, while others express concerns about management stability, frequent personnel changes, and perceived lapses in administrative oversight. Pricing perceptions also differ; some find the rent affordable and flexible while others feel the cost does not align with the level of service experienced.

    Recommendation: Prospective residents and families should schedule an in-person tour that includes inspection of specific rooms and dining areas, observation of a meal service and an activity session, and direct conversations with nursing leadership about staffing levels, clinical training, medication protocols, and pest-control measures. Ask for recent inspection or pest-control reports, review the activity calendar, confirm unit sizes for couples, and request references from current families to get a clearer sense of day-to-day consistency before deciding.

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    Location

    Map showing location of Westlake Assisted Living

    Westlake Assisted Living is located at 27633 Bassett Rd, Westlake, OH, 44145.

    About Westlake Assisted Living

    Westlake Assisted Living sits on a nine-acre wooded campus at 27633 Bassett Road in Westlake, Ohio, and is part of Our House Inc Retirement Homes, and you'll see right away it's got a quiet setting with a pond and walking paths, so folks can enjoy some peaceful time outdoors, maybe with their pets if they've brought them along. The place has 75 private one-room, one-bath suites, and each person can furnish their space with their own belongings, so it feels like home, and there are big shared living and dining areas where residents can relax, eat, or spend time together. The staff provides support with daily needs, like bathing or medication, and there are nurses on-site to help, so if health needs change, people often can stay as their care level goes up rather than having to move somewhere else. The community focuses on supporting independence, so residents come and go as they please, and staff encourage folks to take part in activity groups or outings, including bingo, bowling, shopping, movies, and restaurant or casino trips, with a 14-person van for appointments and social events, and even dialysis rides included in rent. Staff is on hand day and night, and people can always get assistance if needed, and the meals are homemade and made without salt, with snacks available whenever someone's hungry. The facility offers different types of care, like assisted living, independent living, memory care, specialized Alzheimer's care, and rehabilitation care, all available in the same community, and trained professionals work with residents, their doctors, and families to regularly assess needs and adjust as needed. Residents here don't have to worry about chores and get some privacy, plus a chance to join group activities, spend time on the wooded trails, or relax in the shared spaces, which can be good for both mind and body, and families and friends are welcome to visit and gather.

    People often ask...

    Westlake Assisted Living offers independent living and assisted living.

    There are 9 photos of Westlake Assisted Living on Mirador.

    The full address for this community is 27633 Bassett Rd, Westlake, OH 44145.

    No, Westlake Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Westlake Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Westlake Assisted Living directly. There is no cost for this service. We are compensated by the community you select.

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