Overall sentiment from these reviews is mixed but leans negative due to repeated and serious concerns about management, maintenance, and aspects of care. Multiple reviewers praise certain staff members (notably a specific care coordinator described as sweet and helpful), the availability of a mental health team, and a generally fun/engaging atmosphere with activities such as bake/craft sales and trick-or-treat events. The facility appears to offer both independent and assisted living options, is pet friendly (including service pets), and individual apartment quality is described positively. Practical conveniences like two laundry rooms on separate floors are also called out as positives.
However, these positives are repeatedly overshadowed by substantial negative reports about leadership, staff behavior, and the physical condition of the building. Reviewers mention a problematic current administrator and describe supervisors and some staff as disrespectful; one reviewer explicitly filed a complaint and some recommend against both residency and employment there. The front desk has been characterized as unfriendly by at least one reviewer, and there are reports that residents have been treated poorly. Together these comments point to inconsistent staff culture and leadership problems that affect residents' experiences.
Maintenance and safety issues are prominent themes. Several reviewers describe the building as run down or falling apart. The most alarming specific incident reported is that a balcony 'fell off,' which raises serious safety concerns and suggests possible lapses in building upkeep or inspection. Other maintenance complaints include delayed carpet cleaning, a forced 15-minute furniture move to accommodate cleaning (presented as poorly managed or inconsiderate), and overall comments that the building looks like it is deteriorating. Access problems also appear: reviewers mention a buzzer system and key/access issues that make entering the facility difficult at times.
Care quality appears uneven: while some staff (again, the care coordinator) are singled out as supportive, other reviewers report poor care, disrespectful treatment of residents, and management that does not address these problems. The coexistence of mental health support and some engaged staff with reports of poor care and resident mistreatment suggests inconsistent training, staffing levels, or oversight. Multiple reviewers explicitly advise against moving in or working there, which signals that negative experiences are significant enough to influence strong recommendations.
In summary, Townview Terrace Assisted Living has definite strengths that include community activities, some committed staff members, decent apartment units, and available mental health resources. Yet recurring and serious concerns about facility maintenance, safety (including a reported balcony failure), management/administration, staff respectfulness, and care consistency substantially weaken the overall picture. Prospective residents, families, or staff should weigh the positive community and apartment features against the documented safety and leadership issues, seek up-to-date information on repairs and leadership changes, tour the property in person, inquire about recent inspection records or complaints, and speak with current residents and families before deciding.
