The Oaks at Northpointe

    3291 Northpointe Dr, Zanesville, OH, 43701
    3.2 · 27 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Great amenities, unsafe care problems

    I had a split experience: the building, dining, activities and therapy are excellent and many staff were kind and skilled, but chronic understaffing, unprofessional management and poor communication led to serious care lapses - delayed/misidentified meds, lost labs, neglect and even urine smells and filth at times. I advocated for my mom, and after about three weeks we moved her out because outstanding programs couldn't overcome safety and accountability failures. Lovely on the surface, but I can't recommend it until staffing and oversight improve.

    Pricing

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    Amenities

    3.22 · 27 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      2.9
    • Meals

      3.7
    • Amenities

      3.6
    • Value

      3.0

    Location

    Map showing location of The Oaks at Northpointe

    About The Oaks at Northpointe

    The Oaks at Northpointe sits near the Licking River with large green grounds in North Zanesville, OH, where seniors find several levels of care. The community offers independent living for active adults aged 55 and over, plus assisted living, skilled nursing, post-acute healthcare, short-term rehab, and memory care services in one place. Residents pick from private or semi-private suites, each with full bathrooms and walk-in showers, so it's easy to add personal touches to feel at home. The staff stays accessible and trained, with caregivers and a 24/7 nursing team keeping an eye on individual needs and helping with things like bathing, dressing, grooming, and medication reminders.

    There's a lot going on, and residents can join social, educational, and recreational programs or pick from a calendar of activities such as Vitality, Inspirational Services, Lifelong Learning, Keeping It Sharp, Mindful Moments, Artisans, Music To My Ears, Just For Guys, Out and About, Generations, and regular Happy Hours. Memory care sits inside the Legacy Lane neighborhood, which uses programs and secure buildings for residents with Alzheimer's or other dementia, including wellness plans, mental engagement, and a specially trained staff.

    Comfort comes from housekeeping, laundry, moving services, Wi-Fi, cable TV, emergency call systems, and 24-hour maintenance, with dining offered restaurant-style, chef-prepared, and alternate menu choices. Residents get a taste of local foods at monthly Taste of the Town events, and can visit the beauty and barber salon, use the putting green, BBQ outside, or relax in community spaces with fireplaces and big TVs. Seniors and families move easily through dining, living, and gathering areas, and the team helps with transportation services and planned outings. The health center provides skilled nursing, short-term recovery, therapy, clinical care, pharmacy, case management, nutritional guidance from a dietitian, and support after surgery or illness, with therapy services five days a week and up-to-date rehab equipment. The Oaks at Northpointe focuses on daily routines, personal safety, access to help, and a sense of belonging while letting people stay as independent as possible.

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