The Oaks Rehabilitation & Healthcare Center LLC

    3291 Northpointe Dr, Zanesville, OH, 43701
    3.2 · 12 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff but severe neglect

    I appreciated the friendly, compassionate staff, fantastic therapy team, good food and the activities that helped my mother - there were some outstanding caregivers and real rehab progress. But the place is mismanaged and severely understaffed: filthy units, heavy urine odor, long waits for bathrooms and showers, meds not tracked, tests lost, and staff often unavailable. Nighttime blood draws woke us, questions about long-term residency went unanswered, and we experienced neglect and even abusive, careless moments. Despite a few excellent people, I'm ashamed I encouraged my mother to stay here - overall a depressing, unacceptable experience.

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    Amenities

    3.17 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.9
    • Meals

      5.0
    • Amenities

      3.2
    • Value

      3.2

    Location

    Map showing location of The Oaks Rehabilitation & Healthcare Center LLC

    About The Oaks Rehabilitation & Healthcare Center LLC

    The Oaks Rehabilitation & Healthcare Center LLC sits in Zanesville and connects with Altercare Zanesville, and is managed by Trilogy Management Services, with ownership by Trilogy Healthcare of Muskingum LLC, and it's got 75 certified beds and an average of about 70 residents per day, which means people here tend to know each other after some time, and they've got both short-term rehab and long-term nursing care, so if someone's recovering from something or needs ongoing help, they can find a spot here. The building offers a mix of assisted living and skilled nursing services, so there's support for personal needs and health, and therapy services run five days a week, using current rehab techniques and equipment, and the whole team-nursing, therapy staff, social workers, activities planners, and people from dietary-work together to help with wellbeing. The facility's caregivers are all Trilogy employees, not outside agency staff, and the nursing team stands by around the clock to offer different levels of care.

    If you're looking for spaces to relax or keep busy, there are several options: walking paths, a fitness center or gym, private rooms, a beauty shop and barber, a bistro, a salon, a private dining room, and a patio with nice views, and there's WiFi, cable TV, fine dining, as well as laundry and housekeeping provided, so a lot of daily tasks are handled, and mail gets sorted at an address in Skokie, Illinois. Suites can be personalized, and assisted living options include help with daily tasks plus activities to keep people engaged. The center functions as a Continuing Care Retirement Community and allows both Medicare and Medicaid. All care areas have automatic sprinklers, and there's a Resident and Family Council so families have a voice.

    As for health inspections and safety reports, over the last three cycles, the center's had a number of deficiencies-20 in Cycle 3, 10 in Cycle 2, and 4 in Cycle 1, adding up over time, and the overall health inspection and facility rating is 1, which is the lowest possible on the standard scale, and it's had 34 total deficiencies, a couple of fines totaling $4,680, four substantiated complaints, and citations for not completing care plans and not making sure accident hazards were removed, including actual harm but not immediate jeopardy, with two deficiencies tied to infection control, so there's room for improvement in some areas. Still, the center aims to give skilled nursing, rehab, and everyday living support, and its setting offers pretty views and several comforts for daily life.

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