Overall sentiment across the reviews for Coronado Nursing and Rehabilitation Center is strongly mixed and polarized. A substantial subset of reviewers praise individual caregivers, rehabilitation services, and organized activities, describing professional and compassionate nursing staff, caring CNAs, regular physical therapy and wound care, and a welcoming environment with active programming. Several reviewers note visible improvement over time, newly remodeled areas, clean resident rooms, and supportive leadership or management efforts to boost staff morale. These positive reports emphasize that when staffing and leadership align, residents receive attentive, patient-centered care and families receive timely communication and updates.
Contrasting sharply with the favorable accounts are numerous and serious complaints describing inconsistent care quality and repeated instances of neglect. Multiple reviewers recount residents developing decubitus ulcers, being left in bed without range-of-motion exercises, diapering without consent, and returning home in worse condition — in some cases requiring hospitalization. There are persistent allegations of lost or missing personal items (including dentures and clothing), repeated and unexplained room moves, and family members being unable to reach residents by phone. Several accounts describe rude or unprofessional behavior from staff, including allegations of intoxication on duty, and numerous reports that calls and concerns to administration are ignored or minimized.
Staffing and management emerge as central themes driving both the positive and negative experiences. When reviewers describe good outcomes, they attribute them to dedicated CNAs, communicative nursing staff, and engaged leadership (including a noted administrator who performed CNA work and earned respect). When experiences are negative, they frequently point to short staffing, aides who are overworked and underpaid, unanswered calls, no receptionist coverage, and an administration that either does not respond or allegedly covers up incidents. Some reviews explicitly accuse management of brushing reports under the rug and being dismissive when serious safety or abuse concerns are raised. At least one reviewer expressed suspicion that some positive reviews were employee-generated, adding complexity to assessing the facility’s public reputation.
Facility maintenance and basic comfort issues are recurring concerns. Several reviews cite plumbing failures, flooding, lack of hot water or cold showers, and a leaking dishwasher area — problems that directly affect resident hygiene and safety. Others mention kitchen cleanliness concerns and poor meal quality that led families to bring food. Conversely, some reviewers praise recent remodeling and describe a clean, updated environment. This split suggests improvements in parts of the facility but ongoing, unresolved infrastructure issues in other areas.
Safety, transparency, and family access are additional patterns of concern. Reports include safety incidents (a prowler incident and a police wellness check), alleged cover-ups of ER visits and injuries (broken hips, bruises), and accounts of residents being allowed to leave unsafely or locked in. Families frequently report difficulty obtaining clear information: missed phone calls, unanswered voicemails, and broken promises from administrators to follow up. Several reviewers warn strongly against placing family members at the facility, while others explicitly recommend it, reflecting the wide variance in experiences.
In summary, Coronado Nursing and Rehabilitation Center shows a divided profile: there are clearly committed staff members, available rehab and wound-care services, engaging activities, and signs of physical and managerial improvements in some areas. However, these positives sit alongside repeated, serious allegations of neglect, staffing shortages, poor communication, lost belongings, facility maintenance failures, and inconsistent leadership responsiveness. The dominant themes — variability in care, staffing pressures, unresolved maintenance issues, and worrying reports of neglect or cover-ups — suggest that prospective families should perform in-person visits, speak directly with clinical leadership about staffing ratios, wound-care procedures, and incident reporting, and verify regulatory and inspection histories before making placement decisions.
