Wholehearted Care - New Hope Assisted Living

    112 Buckskin Dr, Boerne, TX, 78006
    4.6 · 37 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    5.0

    Caring attentive staff some limitations

    I toured New Hope and placed my mother there - the staff are genuinely caring, attentive, and treat residents like family (owners Elena and John are hands-on). The house is immaculate, home-like, with beautiful, peaceful grounds and good fresh meals; residents are well cared for and activities are offered. Downsides: some common areas feel dark/dreary, there have been occasional staffing/language and care concerns (no dementia unit, shared rooms), so it may not fit every need. Overall I highly recommend it - my mother is doing well.

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    4.62 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.6
    • Meals

      3.6
    • Amenities

      4.5
    • Value

      4.0

    Location

    Map showing location of Wholehearted Care - New Hope Assisted Living

    About Wholehearted Care - New Hope Assisted Living

    Wholehearted Care - New Hope Assisted Living gives seniors a safe and caring home-like place that covers a lot of needs, and you can see right away how much they focus on every little part of care, like help with medication, bathing, dressing, meals, and all the usual daily life things, and they make sure there's always staff around, with 24-hour supervision, nurses on-site, and caregivers ready for support any time. Residents get their own private or furnished rooms with safety features, their own bathrooms, kitchenettes, and cable TV, and the place has good internet, restaurant-style dining with healthy snacks and gluten-free options, room service, and meal prep for all kinds of special diets, even Christian faith-based programs for those who want them, which makes the meals and services feel steady and thoughtful, and folks can take part in activities like movie nights, social events, and community gatherings, which helps everyone feel part of a group. Memory care wings keep people with dementia or Alzheimer's safe from wandering and calm, and there are strong medical partnerships in place with visiting doctors and specialists for wound care, as well as nurses, podiatrists, occupational and physical therapists, and even help with diabetic and incontinence care, high acuity care, and wheelchair access. The staff handle everything from medication management to taking residents to appointments, providing laundry and housekeeping, and dry cleaning, and they work with families too, offering guest services, health education, and support to help everyone understand the care being given and what to expect, so nobody ever feels left out. The buildings and rooms have safety fixtures and disability accommodations, including emergency alert systems, and they welcome pets, so people don't have to leave behind the animals they love, and there's transportation if someone needs to go out. The community runs on a wholehearted care approach, where every plan is made just for each resident, so if someone needs memory care, nursing help, or classic assisted living, those plans are ready and staff keep adjusting them as needs change. There are continuing care services so people can stay if their needs go up, and the staff are known for being caring and the environment for staying clean and homelike. The place isn't huge-it's small and family-run, which seems to give it that warm, welcoming feeling, backed by attention to detail and a steady, calm approach to care. Everything from public living spaces, a salon/barbershop, room for social and religious activities, family outreach, and even help with moving in is on offer, and most things like housekeeping, utilities, and cable come included, so it's straightforward without surprises. Wholehearted Care - New Hope Assisted Living keeps a good rating and the feedback often mentions the blend of independence and support, the clean and homelike feel, the real involvement the staff have with residents, and the way every resident's preferences and habits are carefully respected.

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