Overall sentiment in the reviews is strongly positive about the day-to-day care, the personal attention residents receive, and the facility environment, but there are consistent and important concerns about administrative responsiveness and a few troubling service incidents.
Care quality and staff professionalism are the most frequently praised elements. Multiple reviewers describe staff as caring, attentive, conscientious, well-mannered, and trustworthy. Directors Danielle and Sasha are singled out by name for going above and beyond, and several families credit the team with long-term, attentive supervision that allowed their loved ones to thrive, feel safe, and be happy. Reviewers repeatedly mention 24-hour supervision, prompt clinical coordination (one example being fast doctor involvement for a urinary tract infection), and an overall sense that residents quickly feel at home and well-cared-for. Many statements culminate in strong recommendations and high regard for the staff’s compassion and dedication.
Facility attributes receive largely positive comments: reviewers call the property well-appointed, clean, neat, inviting, and home-like. The small community size, beautiful views, and serene setting are noted as attractive features. Several families appreciated the facility’s proximity to their own homes and the presence of familiar friends among residents, which supports social continuity. Amenities called out positively include spacious rooms with private bathrooms and a generally comfortable, kid-friendly environment. For many reviewers these aspects together made Changing Seasons feel like the right fit, and they reported feeling fortunate to have found the community.
Despite the many positives, there are notable negatives that appear repeatedly and should be considered. A major theme is poor responsiveness from administration: reviewers reported that the intake representative was not on site during the intake process, and that emails and voicemails often went unanswered. This pattern points to inconsistent or unreliable communication with families at critical moments (admissions, follow-up, and general inquiries). Cost is another clear concern; reviewers cite a relatively high monthly rate (approximately $6,000), which may be a limiting factor for some families.
There are also mixed impressions about the facility’s appearance and programming. While many describe the setting as homey and serene, at least one reviewer found the interior clinical in feel, suggesting there may be variability in perceptions or in different areas of the community. Activities were mentioned as an area for improvement by some residents/families seeking more engagement or programming. More troubling are isolated but serious reports of poor customer service: complaints include rude behavior, lack of compassion, a family member feeling unwelcome, and a specific allegation that restroom assistance was refused. These incidents are not the dominant narrative, but they are significant because they concern basic dignity and safety.
In summary, Changing Seasons Retirement & Assisted Living receives strong praise for its caregiving staff, resident-centered atmosphere, cleanliness, and the quality of personal and clinical care. The leadership and daily caregivers are repeatedly credited with excellent, compassionate support that leads to resident well-being. However, prospective families should be aware of repeated administrative communication issues during intake and afterward, the comparatively high monthly cost, the desire from some for more activities, and occasional reports of poor customer-service incidents. These mixed points suggest the facility delivers high-quality hands-on care and a warm environment for many residents, while administrative responsiveness and consistency in customer service may require attention or clarification during the decision-making process.
