The reviews present a mixed but predominantly negative picture of Cisco Nursing & Rehabilitation, with a few reviewers praising aspects like the facility’s rehabilitation program and some compassionate individual caregivers, while a larger share report serious care and safety concerns. Positive comments focus mainly on a homelike feeling and particular staff members or therapy services; however, these are outweighed in frequency and severity by complaints about staffing, cleanliness, supervision, and basic care.
Care quality and resident safety emerge as the most frequent and serious themes. Multiple reviewers report severe understaffing and long delays for assistance — examples include an aide arriving 90 minutes late and one allegation suggesting assistance delays as long as 24 hours. Call lights reportedly buzz constantly with slow or no response. Reviewers said nurses and aides sometimes displayed unprofessional behavior when approached (yelling, groaning) and that staff frequently took smoke breaks while residents awaited help. Several accounts describe missed or withheld medications, inadequate attention to bathroom needs, missed showers for extended periods (up to two weeks), and dehydration risks. These issues combine to create an environment where basic care needs are not reliably met.
Facility cleanliness and personal hygiene are recurring problems in the reviews. Multiple comments describe strong odors of urine and feces, visible soiled diapers, and generally unclean and unpresentable conditions. Privacy breaches are noted (doors left open with diapers visible), contributing to dignity and safety concerns. Reviewers also describe exposed situations that feel neglectful or abusive, and a few families reported pursuing authorities or legal counsel, indicating that some incidents were considered serious enough to escalate beyond the facility.
Activities and programming are another area of concern. Reports indicate lack of active engagement and poor supervision during activities — in one case the Activity Director was described as hiding in her office while two residents got into a verbal altercation and staff failed to intervene. Several reviewers said activities were poorly run or that residents were left unsupervised. At the same time, a minority praised the rehab program specifically, suggesting that therapy services may be a relative strength compared with daily nursing and custodial care.
Dining and dietary management receive consistent criticism: reviewers mentioned repetitive menus (constant pasta meals) and unhappiness with staff attitudes toward special diets, including diabetic meal needs. This was often cited alongside other indicators of poor individualized care and staff unwillingness to help.
Management, communication, and accountability appear inconsistent. Families reported poor communication, lack of transparency, and a perceived failure of staff and administration to address incidents appropriately. Specific examples include staff not acting when alerted to resident altercations, nurses allegedly withholding medication, and slow response to complaints. While some reviews describe empathetic, compassionate staff members and positive rehab outcomes, the broader pattern suggests managerial or systemic problems that allow lapses in care to persist.
In summary, the reviews describe a facility with significant variability in resident experience: some receive good, compassionate care and therapy, but many report systemic failures in staffing, hygiene, supervision, medication administration, and communication. The most urgent themes are safety and neglect concerns (missed medications, long waits for help, exposed soiled incontinence), followed by cleanliness and activity/engagement shortcomings. Prospective residents and families should weigh the reported strengths in rehabilitation and occasional compassionate staff against frequent and serious complaints about everyday nursing care, supervision, and facility conditions. These patterns suggest the need for closer oversight and corrective action by management to address staffing, training, cleanliness, and responsiveness if the facility is to provide consistently safe, dignified care.
