Overall sentiment is mixed but leans positive about the facility's physical environment, staff demeanor, dining, and small-community feel, while raising significant concerns about medical oversight, cleanliness consistency, and value for cost. Multiple reviewers praise the facility as remodeled or new, often describing it as beautiful, farmhouse-style, and well-maintained. The small 16-bed size is repeatedly noted as an advantage, creating a family-like, non-overcrowded atmosphere. Outdoor amenities such as a garden, BBQ area, and a front porch with rocking chairs are highlighted as pleasant features that enhance resident quality of life. Apartment-style rooms and a nice dining area also receive positive mentions from several reviewers.
Staff and caregiving receive generally favorable comments: reviewers commonly describe staff as knowledgeable, caring, attentive, and professional. Many note consistent, regular staffing and round-the-clock care, with timely meal service and helpful personnel. Memory care is called out positively by some, and weekend and weekday activities (piano, painting nails, painting, planting flowers, and singing) are considered engaging and appropriate for residents. Several reviews specifically mention a family atmosphere and staff who are "on-point" with activities and resident engagement. The availability of hospice beds is another practical plus noted by reviewers.
Dining is another frequently positive theme: most reviewers report three meals a day with good, fresh food served either in-room or in a dining area. Timeliness of dining service is praised, and the dining area itself is described as pleasant. These consistent remarks suggest food service is a strength at the facility.
However, there are notable and recurring concerns about clinical care and facility operations that temper the positive observations. Some reviewers describe the level of medical care as minimal or insufficient for higher-acuity needs and specifically call out the lack of an RN at night. There are multiple reports that indicate lapses in medical oversight or follow-up: examples include a resident with septic complications twice, a near-fatal episode described by one reviewer, and a fall where staples were not removed. These are serious issues that point to potential gaps in clinical protocols, supervision, or escalation procedures.
Cleanliness and maintenance receive mixed feedback. While several reviewers call the facility spotless and well-maintained, others report problems such as bug sightings, a sewer-like smell in a room, and instances where rooms were "not diligently cleaned." These conflicting accounts suggest that overall housekeeping is good but inconsistent — likely varying by staff shift or specific unit. Holiday and night staffing is also flagged: at least one reviewer noted concerns about holiday weekend handling and the need for improved night care. Combined with worries about newer staff and staffing consistency, this creates a pattern where service quality can fluctuate depending on personnel and timing.
Cost and value are recurring themes: multiple reviewers describe the pricing as expensive or premium and question whether the level of medical care and consistency justifies the cost. For families considering this facility, the trade-off appears to be between a nicely renovated, small, and secure environment with strong social and dining offerings versus potential clinical and operational risks for residents who need more intensive medical oversight.
In summary, Legacy Assisted Living And Memory Care appears to offer an attractive living environment with attentive and compassionate staff, engaging activities, good dining, and a warm, small-community feel. Those strengths are meaningful for residents seeking a pleasant, secure, and social assisted living or memory care experience. At the same time, several reviewers report serious medical incidents, inconsistent cleanliness, staffing concerns (especially at night and on holidays), and questions about value relative to premium pricing. Prospective residents and families should weigh the appealing physical environment and staff warmth against the reported variability in clinical responsiveness and housekeeping; they should ask specific questions about RN/night coverage, incident protocols, staffing continuity, cleaning schedules, and exact room/bathroom configurations during tours and contract discussions.
