Overall sentiment: Reviews of Prairie Meadows Rehabilitation and Healthcare Center are strongly mixed but skew positive in volume. Many reviewers repeatedly emphasize the facility’s cleanliness, warm and home-like atmosphere, and a staff culture described as friendly, caring, and compassionate. Several named employees (Brandi, Erica, Nina, Sheila) and leadership (Administrator and Director of Nursing) receive specific praise for communication, responsiveness, and going “the extra mile.” Families frequently report feeling heard, supported, and comfortable leaving their loved ones in the facility’s care. At the same time, a minority of reviews describe severe and troubling incidents — including a stage 3 bedsore, hygiene neglect, an alleged stolen wedding ring, and untreated fentanyl withdrawal — creating a notable and serious counterpoint to the otherwise positive commentary.
Staff quality and communication: The most consistent positive theme is the quality of staff interactions. Multiple reviewers report that nurses and aides are professional, attentive, and available to answer questions; many note 24/7 availability and that concerns are addressed promptly. Positive visits often highlight orderly admissions, informative tours, clear explanations from staff, and personal touches that put families at ease. Administrators and the DON are singled out for proactive coordination and good communication. The activities director is also repeatedly praised for keeping residents engaged, organizing outings, and fostering a sense of community.
Care quality and safety: Care quality impressions are inconsistent. Numerous reviews state residents are clean, comfortable, and well-dressed — evidence of routine personal care being properly provided in many cases. Conversely, several reviews describe major care lapses: inadequate repositioning leading to a stage 3 pressure ulcer, reports of residents left in soiled diapers or not bathed (sponge-bath only), and an allegation of untreated fentanyl withdrawal. These incidents suggest variability in direct care delivery and potential gaps in skin-care protocols, toileting/hygiene schedules, and clinical oversight. The theft allegation (stolen wedding ring) and a strongly worded report of neglect (“worst/hell”) further amplify concerns about resident safety and dignity in a subset of experiences.
Rehabilitation and therapy services: Reviews convey mixed messages about the facility’s rehab capabilities. Some reviewers recommend the center for rehab and note positive rehab experiences; others say the facility is
