Overall sentiment across the reviews is predominantly positive with consistent praise for the facility’s small, home-like atmosphere and its staff, but with notable concerns raised about staffing stability and recent management changes. Multiple reviewers emphasize the community’s Vermont farmhouse vibe, clean and pleasantly scented environment, roomy apartments, and spacious common areas. The community’s small size (noted as a 13-resident setting) is repeatedly described as creating a personalized, resident-focused atmosphere where caregivers know residents well and visiting is flexible. The facility’s Level B designation (the only one in the county) is a distinguishing factual point that some families may find important when considering care levels.
Care quality and staff: The dominant theme is a strong appreciation for caring, attentive staff and a well-regarded director. Many reviewers explicitly state staff are phenomenal, helpful, and respectful; several say they would highly recommend the community because of the people who work there. Staff are credited with coordinating meals to ensure residents eat, facilitating activities, and supporting family caregivers. These comments indicate that for many residents the staff provide personalized and consistent day-to-day care. However, this positive picture is tempered by recurring reports of staffing shortages, turnover, and the use of temporary caregivers. A minority of reviewers report a significant decline in care attributed to new ownership or management, including firings and the introduction of temporary staff perceived as less committed. One particularly negative review asserts severe problems (care described as "terrible" and cameras/wifi issues) and assigns a 0-star sentiment; while this appears to be an outlier, it is a serious complaint and should be considered in overall assessment.
Facilities and environment: Reviewers consistently describe the property as attractive and home-like, with a Vermont farmhouse aesthetic, nicely designed dining areas and kitchens, and spacious community rooms. Interior cleanliness is frequently praised ("very clean," "smells nice"), although there are conflicting reports about housekeeping quality—some mention thorough housekeeping while at least one points to superficial wipe-downs rather than deep cleaning. The community’s layout is described as spread out; for most this contributes to a house-like feel, but it may be less convenient for some residents or visitors. The campus is located on a major road; several reviewers noted possible outside noise but also stated that road noise was not noticeable inside the building.
Dining and activities: Meals and dining receive positive remarks. The dining room and kitchen are noted as attractive, and the menus are described as appealing with good variety. Reviewers also report that staff are proactive about mealtimes, helping ensure residents eat. Activities are supported by staff and described as plentiful; multiple reviewers appreciate that staff facilitate engagement and ideas for residents, contributing to a lively daily routine.
Management, safety, and consistency concerns: While many reviews praise the director and on-site staff, a few raise management-level concerns tied to recent ownership changes. These concerns include diminished care quality, staffing disruptions, and the hiring of temporary caregivers perceived as less attentive. In addition, technical and safety-related issues are alleged in at least one review: cameras in main areas reportedly being turned off and Wi‑Fi problems affecting in-room cameras. These claims are serious and contrast sharply with the many positive accounts; they suggest potential variability in oversight and transparency. Housekeeping consistency is another area with mixed feedback, indicating variability in standards or execution.
Patterns and recommendations: The reviews suggest two clear patterns: (1) many families experience a warm, personalized, clean, and well-run small community with excellent staff and leadership—and would recommend it; (2) a smaller subset of reviewers report troubling declines tied to management changes, staffing instability, and operational issues (camera/Wi‑Fi, housekeeping). For prospective residents and families, the community’s intimate size, attentive staff, appealing dining, and quiet interior are strong positives. At the same time, prospective visitors should probe current staffing levels, recent management changes, housekeeping routines, and any safety/monitoring systems during tours. Asking direct questions about turnover, use of temporary staff, camera/Wi‑Fi status, and examples of how the facility maintains consistent care quality will help reconcile the generally positive impressions with the more serious isolated complaints.
