Overall sentiment in the reviews is mixed but leans toward concern: several reviewers praise individual staff members for compassionate, family-like care and recount specific positive events (for example, staff arranging a private graduation ceremony and school participation). Physical and speech therapy services are present, a recreational room and a large common room for activities like dominos and bingo exist, and multiple reviewers indicated the food was acceptable. These positive notes indicate that parts of the staff and some facility offerings can support residents well and that some families have had good experiences.
However, the most frequent and serious themes are consistent negative reports about staffing, cleanliness, facilities, and management. Multiple reviewers report staffing shortages, high turnover, and inconsistent caregiving quality — ranging from staff who go above and beyond to nurses described as "horrible" or neglectful. There are explicit allegations of neglect and abuse, as well as reports of residents being treated poorly or not receiving timely attention. These accounts are compounded by instances where equipment was broken (walkers, TVs), chairs went missing or were inappropriate and caused pain, and families were not notified about problems.
Facility condition and hygiene are recurring concerns: reviewers describe the environment as run down, dingy, and at times "prison-like," with strong odors, flies, dirty rooms, and soiled clothing. Small room size and limited equipment were also noted, and several comments point to systemic underfunding or constrained resources that likely contribute to the degraded physical environment. Some positive comments called the place "nice" and complimented certain staff, but the balance of comments about odors, unsanitary conditions, and broken items points to significant facility maintenance and sanitation issues that need attention.
Management and organizational issues are a distinct and prominent theme. Multiple reviewers described unresponsive administration, perceived incompetence by leadership (including specific reference to the administrator and a leader named Don), reports of employee harassment, and HR inaction when concerns were raised. These complaints are tied to staff morale problems and resignations; some reviewers explicitly connected poor leadership to lower quality of resident care. Families also reported a lack of communication and notification about incidents, which heightens distrust in leadership and reduces transparency.
Activities and therapy paint a mixed picture: while physical and speech therapy services exist and there are spaces for group activities, several reviewers felt the facility was "not rehab focused" and that there were not enough meaningful activities for residents. In short, programs and spaces are present but may not be sufficiently staffed, funded, or organized to meet resident needs consistently.
In summary, reviews reflect a facility with clear strengths in pockets of compassionate caregiving and some programmatic offerings, but overshadowed by systemic problems: staffing shortages and turnover, inconsistent clinical care, troubling sanitation and maintenance issues, and leadership/HR failures that undermine both staff and resident well-being. The most actionable patterns to address would be improving staffing stability and training, addressing sanitation and maintenance deficits, repairing or replacing broken equipment, increasing and publicizing engagement/activities, and taking concrete steps to improve leadership responsiveness and employee relations to rebuild trust with families and staff.
