Windsor Las Palmas Nursing and Rehabilitation Center

    1301 E Quebec Ave, McAllen, TX, 78503
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Caring staff but inconsistent care

    I had a largely positive experience - many staff were compassionate, professional, and went above and beyond (excellent rehab, wound care, activities, and heartfelt attention that made my grandfather happy). The facility felt homelike, clean at times, and the therapy team helped with a strong recovery. However, care was inconsistent: I witnessed understaffing, occasional missed meds/meals, cleanliness/odor issues and lapses in oversight, so families need to stay vigilant. I recommend the place for its caring team and services, but with caution and active involvement.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.94 · 108 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      4.0
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      3.9

    Location

    Map showing location of Windsor Las Palmas Nursing and Rehabilitation Center

    About Windsor Las Palmas Nursing and Rehabilitation Center

    Windsor Las Palmas Nursing and Rehabilitation Center sits at 1301 East Quebec Avenue in McAllen, Texas, and has been serving the community for several years as part of the Regency Integrated Health Services. The facility offers skilled nursing and clinical services with 7-day-a-week admissions, taking care of residents who need cardiac care, diabetes support, pulmonary management, wound care, stroke care, respiratory therapy, IV care including Midline and PICC line management, tube feeding, tracheostomy care, and even hospice and palliative needs. Residents needing Alzheimer's, dementia, or other memory care support find specialized programs and a secure memory support unit here, and the staff stay trained to be both experienced and compassionate, with a focus on helping both physical and emotional well-being. Windsor Las Palmas also provides respite care ranging from single visits to several weeks, letting caregivers take a break while residents get support.

    Rehabilitation at Windsor Las Palmas means physical therapy, occupational therapy, and speech therapy, with extra options like diathermy, E-Stim, and ultrasound included. The team helps with post-operative recovery, outpatient therapy, orthopedic care, and joint replacement rehabilitation, creating tailored therapy plans so residents can work toward regaining their independence, either at the center or in their own home if they use home health services. For those needing hospice care near the end of life or palliative care to improve comfort, Windsor Las Palmas stands ready to assist.

    Residents can join in on a range of structured activities for learning, entertainment, and friendship, and programs aim to support quality of life and personal connections. Amenities help residents feel comfortable, with WiFi, cable TV, private and semi-private room choices, outdoor courtyards, recreational activities, a secure memory support unit, and a beauty salon. Transportation's available to help residents get to appointments or events as needed. Staff remain attentive to both needs and wants, working to foster a nurturing environment. Windsor Las Palmas also accepts health plans like Texas Independence Health Plan HMO I-SNP and Texas Independence Community Plan IE-SNP, and their full facility profile is listed at wellesentialhealth.org. Over the years, Windsor Las Palmas has received several accreditations and recognitions for its care standards, and it stays focused on high-quality patient care with a down-to-earth, compassionate approach.

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