Windsor Nursing and Rehabilitation Center of McAllen

    900 S 12th St, McAllen, TX, 78501
    4.1 · 33 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Friendly environment, unsafe medical care

    My experience was mixed. Many therapists, activities staff and CNAs were warm, helpful and the remodeled, clean facility felt homey - therapy and activities genuinely helped. But medical/nursing care was inconsistent and at times dangerous: long waits for help (about 2 hours), severe understaffing, poor wound care, patients left wet, nurses unable to start IVs, inaccurate meal and vital documentation (even on napkins), little physician oversight, possible unnecessary sedation and poor nutrition. I like the friendly environment and some excellent staff, but until staffing, documentation and medical oversight improve I cannot fully recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.09 · 33 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      2.7
    • Amenities

      5.0
    • Value

      1.0

    Location

    Map showing location of Windsor Nursing and Rehabilitation Center of McAllen

    About Windsor Nursing and Rehabilitation Center of McAllen

    Windsor Nursing and Rehabilitation Center of McAllen sits in McAllen, Texas and provides care for people who need skilled nursing, rehab, or specialized services, serving a large local community. The place takes many ways to pay, including Medicare, Medicaid, private insurance, VA benefits, and self-pay options, making it possible for more families to get help when they need it. People find a mix of short-term rehab, post-acute care, and long-term nursing home services for elders, along with home health, hospice, and palliative care for those who'd rather age at home or need extra comfort near life's end. This center offers skilled staff, with doctors, nurse practitioners, dietitians, feeding assistants, pharmacists, and social workers all helping out, and you'll find everything from cardiac therapy and diabetes management to rehab therapies like speech, occupational, physical therapy, and stroke recovery on-site, so folks with many types of needs have a place here. It has special care wings for memory support, including Alzheimer's and dementia, in a secure unit, and people can pick between private or semi-private rooms, with monthly rates between $5,500 and $8,000, depending on the room and services picked. The building's set up for safety with a full sprinkler system, handicap access, and security features, while folks also get basics like cable TV, WiFi, washers, dryers, kitchenettes, housekeeping, and maintenance, plus outdoor courtyards, beauty salon, barber shop, dining, recreation, and transportation. It's got outpatient therapy for those getting better from surgery, strokes, or joint replacements, and does things like IV care, wound care, respiratory and tracheostomy care, tube feeding, and respite care, with nurses and therapists able to admit new residents all week. Meals, housekeeping, bathing, grooming, dressing, toileting, and medication help are all available, and personal care assistants can help folks who need extra hands. The facility's been through health inspections with few problems, earning it an A+ inspection grade and sometimes an A-minus when it comes to long-term care quality, though its history does show some ups and downs with earlier B, D, or F grades overall. There's no resident council or family council and occupancy hovers a little over half full, so it's not crowded. Though not a continuing care retirement setup, it covers most nursing home and rehab needs with a broad staff and a range of services for different levels of health and independence, and you'll see activities like arts, education, and wellness mixed in with the medical care.

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