Overall sentiment: Reviews of Broadway Rehabilitation and Care Center show a consistent pattern: clinical care and staff compassion are strong points, while the physical facility, staffing levels, and some operational aspects need improvement. Many family members and residents emphasize high-quality therapy services, attentive nurses, and administrative staff who are communicative and helpful. At the same time, repeated comments cite an older, sometimes run-down building, staffing shortages that delay responses, and spotty communication with families.
Care quality and staff: Across the reviews, staff behavior is the most frequently praised feature. Families describe nurses, aides, therapists, and weekend nursing staff as kind, attentive, and competent. Physical and speech therapy teams receive particularly strong praise for engagement, progress made during rehab, and positive patient outcomes (including rapid wound healing and improvement after medication adjustments). Several reviewers felt relieved and reassured by the admissions team/administration who provided clear explanations and proactive follow-ups. The dominant pattern is that clinical staff work hard and are well-liked; many reviewers said they would recommend the facility based largely on the quality of care and the compassion of caregivers.
Facilities and environment: The building itself draws mixed reviews. Multiple reviewers call the facility old, dilapidated, or motel-like; cosmetics and layout are cited as outdated. However, many others described the atmosphere as homey, clean, and pleasant with no urine odor, indicating variable conditions across units or times. Memory care is locked (noted as a safety positive), but some memory-care-related items have gone missing and a few reviewers expressed concerns about unattended residents roaming in some areas. Rooms are sometimes praised for being private and welcoming, while others reported that rooms resembled motel rooms and housekeeping was infrequent.
Staffing, operations, and communication: A recurring negative theme is understaffing—reviews frequently mention shortages of aides and licensed nurses, overworked employees, and slow response times to requests (30–40 minute waits reported). This understaffing appears to contribute to problem areas such as dinner trays being left out, slow callbacks, and requests or items not being returned. Communication is inconsistent: some families report frequent, clear updates and good financial/medical explanations from admissions and business office staff; others say they have difficulty getting information, need to call repeatedly, or are not kept informed unless they visit in person. There are isolated mentions of language barriers where some staff do not speak English well, which can exacerbate communication problems.
Dining and amenities: Dining gets mixed but generally positive comments. Many reviews praise meals as home-cooked, moist, and filling—real mashed potatoes, eggs, and good coffee are singled out. Conversely, several reviewers complained about cold meals, bland food, or food not meeting resident tastes. The dining area itself was described as not inviting or odd by some; service inconsistencies such as dinner trays left for long periods were also noted. Overall, food quality appears to be good when service and timing are consistent, but operational lapses reduce satisfaction for some residents.
Safety and housekeeping: Safety issues are generally addressed when raised (for example, a missing safety rail was provided the next day), but other safety concerns surface: unattended residents roaming in common areas and missing items in memory care. Housekeeping reports are mixed—some find the facility very clean and free of odor, while others report odors in eldercare areas and infrequent room cleaning. These inconsistencies suggest variable performance across shifts or units.
Patterns and recommendations for families: The reviews paint Broadway Rehabilitation and Care Center as a facility with strong clinical strengths—especially therapy, nursing compassion, and responsive administration—but with operational weaknesses tied to an aging building, staffing shortages, and inconsistent communication. Many families are pleased with clinical outcomes and the personal attention their relatives receive, and several explicitly say they would recommend the facility. Prospective families should weigh the high quality of hands-on care and therapy against the possibility of slower nonclinical service, older facilities, and variable housekeeping/food service. Ask specific questions before placement: staffing ratios (aides and LPNs), typical response times, how the facility communicates updates to families who don’t visit frequently, language support, meal service procedures, memory care protocols, and unit-specific cleanliness. These inquiries will help set expectations and identify whether current operational issues have been addressed.
