Alamo Personal Care Home

    5727 Ben Casey Dr, San Antonio, TX, 78240
    3.8 · 5 reviews
    • Assisted living
    AnonymousLoved one of resident
    4.0

    Excellent care despite medication error

    I have my dad in this four-person, long-term home and overall it's excellent - very clean, great care, and the staff (Elina, Molly, Don, Paulina) are friendly and incredibly helpful. There was a medication error that led to hospitalization and rehab, and out-of-pocket costs are high, but I still consider it one of the best among similar care homes.

    Pricing

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    Amenities

    3.80 · 5 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.3
    • Meals

      3.8
    • Amenities

      3.8
    • Value

      1.0

    Pros

    • Very clean facility
    • Caring and attentive staff
    • Specific staff members praised (Elina, Molly, Don, Paulina)
    • Small four-person home offering personalized attention
    • Excellent long-term care noted
    • Friendly and helpful staff

    Cons

    • Medication error by staff
    • Hospitalization and rehabilitation stay resulting from the incident
    • High out-of-pocket cost

    Summary review

    Overall sentiment in the supplied reviews is strongly positive about the everyday living environment and the people who work at Alamo Personal Care Home, tempered by one serious safety/medical incident and a concern about cost. Multiple reviewers emphasize that the home is very clean and describe it as a great place, with a small, four-person setting that provides individualized long-term care. Several reviewers explicitly call the care excellent and even the best among similar care homes, indicating high satisfaction for residents who have stayed there over time.

    Staff performance and relationships are a clear strength in these reviews. Reviewers use words such as amazing, friendly, and helpful to describe employees, and several staff members are named directly (Elina, Molly, Don, Paulina), which suggests strong personal ties and consistent, visible caregivers. One reviewer specifically notes that staff cared well for their father, reinforcing impressions of compassionate, family-oriented care. The small-home model appears to support personalized attention and continuity of caregivers, a meaningful positive for families seeking a home-like environment rather than an institutional setting.

    Despite these strengths, a significant negative theme appears in the form of a medication error attributed to staff, which reportedly resulted in hospitalization and a subsequent rehabilitation stay. That single but serious event raises concerns about medication-management practices, oversight, and safety protocols. While the overall tone of most comments praises care quality, the medication error is a critical outlier that families should investigate further—understanding whether it was an isolated lapse, how the home responded, and what corrective measures were put in place is essential for assessing ongoing safety.

    Facility-related comments are mostly positive but limited in scope. The home is described as very clean, and the small, four-person size is noted repeatedly; beyond cleanliness and size, reviewers do not provide specifics about physical amenities, dining quality, or activity programming. Because of that lack of detail, there is no clear evidence from these reviews about the quality or variety of meals, social or recreational activities, or specialized therapies. The small-home model likely limits the scale and variety of on-site programming, but it can also foster close relationships and individualized routines—an implicit trade-off apparent in the reviews.

    Cost is another concrete concern emerging from the summaries: one reviewer specifically cites a high out-of-pocket cost. Given that reviewers also describe long-term residence and excellent care, the implication is that families may be paying a premium for the small-home, personal-care model. Prospective residents and families should obtain clear, written information about fees, what is included in the price, how additional services are billed, and whether any reimbursements or insurance cover elements of the care.

    In sum, the reviews portray Alamo Personal Care Home as a small, very clean residence with compassionate, well-known staff and a high level of long-term caregiver satisfaction. However, a serious medication error that led to hospitalization and rehab is a notable safety concern, and at least one reviewer indicates costs can be high. Families weighing this facility should balance the evident strengths in cleanliness, personalized care, and staff relationships against the medication-management incident and potential financial burden; they should follow up by asking the provider about medication safety protocols, incident history and responses, staffing levels and training, and detailed cost and billing practices before making a placement decision.

    Location

    Map showing location of Alamo Personal Care Home

    About Alamo Personal Care Home

    Alamo Personal Care Home, located at 5727 Ben Casey Dr. in San Antonio, TX, has been serving the community since 1997, offering care to seniors who need help with daily activities like meals, medication, and personal care, and you know it's managed by Ms. Eliana Gardner under the Alamo Living Center, LLC name, registered with both the Texas Department of Aging and Disability Services and the Texas Health & Human Services Commission, and even though it's not BBB accredited, its BBB rating stands at A+ and it's had a file there since 2011, and what stands out is that it provides both in-home and assisted living support all day and night, including board and care services, so folks can find long-term or short-term respite depending on their needs, and you'll find its main location in Leon Valley, serving a big area in San Antonio and Bexar County, covering lots of zip codes, which makes things a bit easier on families looking nearby for senior help, and people have noted in reviews that its staff is dedicated and the home itself has a 4.5-star rating based on a couple of reviews, and it offers a supportive, safe, and comfortable setting for folks to get the personal care they need, and you'll also come across Alamo Personal Care Home listed alongside several other nearby providers like SYNERGY HomeCare and A Better Solutions, but what's different here is the focus on consistent, everyday care with staff on hand 24 hours and an environment that lets seniors keep more of their independence for as long as they can, offering help when it's needed most for families and seniors in and around San Antonio.

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