Pricing ranges from
    $3,312 – 3,974/month

    Carol Ann's Home

    10506 Wayward Dr, San Antonio, TX, 78217
    4.8 · 37 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Warm, attentive memory care overall

    I placed my mom here and overall she's been well cared for in a warm, spotless, home-like memory care with attentive, compassionate staff (Renee, Shelisa, Elizabeth), a great in-house chef, lots of activities, private rooms and a lovely courtyard. Meds, 24-hour care and personalized attention have mostly been reliable, and family involvement and smooth moves were appreciated. A few families reported management/communication lapses, safety/behavior incidents and occasional medication/staffing hiccups - I recommend it but suggest asking about safety and response protocols before deciding.

    Pricing

    $3,312+/moSemi-privateAssisted Living
    $3,974+/mo1 BedroomAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.76 · 37 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.6
    • Meals

      4.8
    • Amenities

      4.1
    • Value

      1.0

    Pros

    • Brand-new, well-maintained facility
    • Specialized memory care program
    • Caring, compassionate, and attentive staff
    • Staff learn and use resident histories and preferences
    • Clean, fresh, and nicely furnished rooms
    • Home-like, cheery atmosphere
    • In-house professional chef and high-quality meals
    • Individualized meal accommodations
    • Wide range of social, recreational, and therapeutic activities
    • Small resident population enabling high visibility
    • 24-hour staffing and responsive caregivers (per many reviews)
    • Outdoor patio/courtyard and pleasant common areas
    • Private rooms with basic furnishings and adaptive equipment available
    • Collaborative family involvement and staff teamwork (in many accounts)
    • Engaged management and staff who create celebratory events and personalized attention

    Cons

    • Allegations of resident-on-resident sexual assault and serious safety concerns
    • Inconsistent management communication and occasional lack of owner/manager response
    • Understaffing or limited staff time per resident reported by some families
    • Medication handling issues reported, including morphine/medication mismanagement
    • Some families required to provide direct care or cleanup
    • Belongings left in rooms and problems during move-out reported
    • Food not universally liked by all residents despite professional chef
    • Modest room size and simple amenities for some residents
    • Reported HVAC/venting issues (closed A/C vents)
    • Perception by some reviewers that financial priorities may override care

    Summary review

    Overall sentiment across the collected reviews for Carol Ann's Home is strongly positive but not uniform. A substantial majority of reviewers praise the facility's new, well-maintained environment and its memory-care focus. Many citations highlight a clean, cheery, home-like atmosphere with nicely furnished rooms, pleasant common spaces and an outdoor courtyard/patio. The small resident population and open floor plan that allows maximum visibility are repeatedly noted as strengths that contribute to resident safety, socialization, and a residential feel rather than an institutional one.

    Staff and caregiving are frequently emphasized as core strengths. Numerous reviews describe caregivers as compassionate, loving, patient, and knowledgeable about residents' histories and preferences. Several reviewers singled out specific staff members (by name) and management for teamwork, responsiveness, and for involving families in care planning. Positive assessments include accurate and timely medication administration, dignity-preserving approaches, helpfulness with confusion, and efforts to personalize care (for example, providing larger beds or hospital beds on request). Multiple accounts also praise the facility's ability to coordinate with hospice when needed, and to adapt pain management—though there are exceptions noted below.

    Dining and programming are strong themes. The presence of an in-house professional chef and frequent comments about delicious meals, individualized meal accommodations, and appealing menus appear repeatedly. At the same time, a few families noted that not every resident liked every dish, but the general view is that food quality is high and that outside food options and feeding assistance are available when required. Activities are robust and varied: reviewers list nail care, movies and music, bingo, art projects, exercise classes, animal visits, live musicians and entertainers, holidays and birthdays, and creative adaptations during Covid. These offerings are credited with encouraging socialization, preserving routines, and improving residents’ mood and appetite.

    Facility operations and amenities are generally judged favorable, with many reviewers noting 24-hour staffing, private rooms with modest but adequate furnishings (TV, wardrobe, chairs), and good cleanliness and maintenance. The facility’s design—including an open floor plan and maximum staff visibility—receives positive mentions for promoting supervision and engagement. Several reviewers emphasize that Carol Ann's feels like a real home, with warm décor and community-centered values.

    However, the reviews reveal some notable and serious negative reports that temper the overall positive picture. A minority of reviews raise severe safety and management concerns: allegations include resident-on-resident sexual assaults, aggressive residents, lack of timely managerial response, and a sense by some families that care priorities may be influenced by financial considerations. These reports describe families repeatedly attempting to contact management without adequate response and ongoing move-outs tied to safety fears. Such allegations are serious and appear in multiple summaries; they warrant careful consideration and verification for anyone evaluating the facility.

    Operational inconsistencies also appear in several reviews. Some families describe understaffing or limited staff time with residents, medication handling issues (including specific complaints about morphine or delayed pain management), closed A/C vents, and situations where family members felt compelled to assist with care or cleanup. One reviewer recounted medication problems and vomit cleanup by relatives; another noted a painful delay in pain medication policy that was later resolved through hospice. There are also reports of belongings left behind during move-out and a perceived lack of transparency in some cases. These negative accounts are less numerous than the positive ones but are significant because they concern safety, communication, and clinical practices.

    In summary, most reviewers portray Carol Ann's Home as a compassionate, well-kept memory-care residence with high-quality meals, a strong social and activity program, and staff who care about residents' dignity and preferences. The small population, new facility, and home-like character are reiterated strengths. Conversely, several reviewers report very serious concerns about safety, medication management, staffing consistency, and management responsiveness. Prospective families should weigh the predominantly positive reports of daily care, activities, and atmosphere against the fewer but serious allegations about safety and oversight. If considering this facility, potential residents and families should (1) request specific policies and incident logs regarding resident safety and reporting, (2) ask about staffing ratios and medication administration protocols, (3) seek references from current families, and (4) tour the building to verify cleanliness, ventilation/AC functioning, and the overall culture of staff engagement and management responsiveness.

    Location

    Map showing location of Carol Ann's Home

    About Carol Ann's Home

    Carol Ann's Home sits in a single-story building that feels warm and inviting, with private rooms and old features you don't see everywhere, and folks often say the place looks and feels like a real home because it used to be family houses-one's even on a golf course and another sits in the woods, so you get views of wildlife out on the covered patio where residents can walk the path and visit with each other or just take in the outdoors. The small size keeps things personal, with only 16 residents at max in each house and a staff-to-resident ratio of at least 1 to 8, so people get plenty of attention, and the care's always there, day and night, whether someone needs memory care, assisted living, or even simple independent support, with a team that's trained to work with folks with dementia, Alzheimer's, or memory loss, and everything works off what they call a Person-Centered approach, which means staff and families make plans together to suit each person's needs.

    Bathrooms are thoughtfully included in care plans, and accommodations range from studios to single and two-bedroom spaces, all with kitchens or kitchenettes, plus cable and phone, and comfortable amenities like WiFi, guest parking, and a game and activities room. There's plenty to do, too, since there are organized activities, entertainment, exercise in the fitness area, a salon and barbershop, and even weekly holiday events and family gatherings, which keeps everyone socially connected. Meals are all home-cooked and the kitchen never closes, so snacks are always available and residents can actually see and smell meals getting made in the open kitchen, and meals can be eaten together in the big dining areas or brought to private rooms if needed. Laundry, housekeeping, and maintenance are all part of regular service, and transportation's available for appointments or outings, so residents don't have to worry about the little things.

    Safety's a high priority at Carol Ann's Home with handicap accessibility, a sprinkler system, a secure unit for those who need it, a working emergency call system, and staff ready round-the-clock-plus open visiting hours so families can come by any time they want. This place keeps things comfortable rather than clinical, since the buildings are big, well-decorated, and never feel institutional, and everything's kept clean. There are memory care programs that use different methods than standard homes, and assistance goes as far as bereavement and grief support for loved ones, vocational rehab, counseling, benefits help, disability screening, and even advocacy services.

    Carol Ann's Home offers both assisted living and memory care, plus residential care, home care, and senior apartments, all focused on helping seniors stay independent but supported, in a home-like setting where dignity and individual needs come first. The staff's described as compassionate and experienced, always working to help residents succeed with whatever they need, and everything from medication reminders and disability equipment to extra help with daily tasks is provided, with hospice staff able to join in if required. Since opening in October 2008, Carol Ann's Home has continued as a family-owned and operated facility, with a focus on making every person's quality of life as high as possible in familiar, safe, and comfortable surroundings.

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