Overall sentiment across reviews for Windcrest Nursing and Rehabilitation is strongly mixed, with a clear split between many families who praise the staff, therapy and rehabilitation outcomes, and others who report troubling safety, hygiene and management failures. A substantial number of reviews describe compassionate, attentive caregivers, excellent physical and occupational therapy, successful rehabilitation (including return to walking and progress toward discharge goals), and staff who create a home-like, socially engaging environment. Multiple reviewers named specific nurses, CNAs and therapists as exceptional contributors, and several noted that administration and office staff helped with logistics such as financial/insurance matters. Positive accounts emphasize clean rooms, good meals, dogs and activities that eased residents’ transition and improved quality of life.
Counterbalancing those positives are serious and specific negative reports that indicate systemic problems at times. Several reviews describe alarming incidents: missing feeding supplies and liquids, residents found naked or soiled with urine, urine-stained carpets and strong odors persisting over weekends, and claims of bedsores or missed blood glucose monitoring. Some reviewers explicitly describe the facility as neglectful for periods (particularly weekends or certain shifts), and there are allegations of missed medications and even theft of personal items. These are not minor complaints—they are safety and dignity issues that several families experienced or perceived.
A recurring pattern across negative reviews is staffing instability and understaffing. High turnover among leadership and direct-care staff, frequent short-handed shifts, and reports of inexperienced nurses on duty contribute to inconsistent care. Multiple reviewers linked poorer outcomes (missed hygiene, limited therapy, wandering residents, unattended behavior unit issues) to staffing shortages and to times when staff were out sick or during weekend coverage. Conversely, reviews that praise the facility often do so by calling out specific staff who are working hard despite being overworked, suggesting that quality may depend heavily on which individuals are on duty.
Therapy and rehabilitation are one of the facility’s most consistent strengths according to the positive reviews. Many families credited Windcrest’s PT/OT teams with measurable mobility improvement and successful rehab that led to discharge home. Staff in therapy were frequently described as patient, professional and effective. However, there are also reports that some residents experienced wasted rehab days or insufficient therapy—again pointing to variability in care delivery.
Facility condition and housekeeping also show mixed reports. Several reviewers describe clean, roomy, bright rooms and good overall upkeep, while others report persistent odors, urine-stained carpets, critter problems and a facility that appears older or run-down compared with photos. Some accounts specifically call out a lack of weekend cleaning and a sense that certain common areas or hallways are used to “park” residents, which raises concerns about activity levels and staff availability.
Communication and management impressions are similarly inconsistent. Many families praised attentive communication, nurses who provide daily updates, and administrators who met them on admission and assisted with planning. Yet other reviews report poor phone responsiveness (long hold times, calls dropped, limited hours), rude or dismissive staff, miscommunication about care, and an impression of profit-driven management or a facility that may be up for sale. These conflicting reports suggest variability in administrative responsiveness across cases or times.
Dining and activities receive both praise and critique: numerous reviewers say the food is good and plentiful and that meals were enjoyed, while a smaller set of reviews report poor food quality. Activity programming is noted as engaging by some (including individualized attention by staff members who created social connections), but other reviewers felt there were not many activities and that residents were often idle or confined to rooms or hallways.
In short, Windcrest appears to provide excellent, compassionate care and strong therapy outcomes for many residents, driven by committed staff members who are frequently singled out for praise. At the same time, a significant minority of reviews describe troubling safety, hygiene and management lapses—especially related to understaffing, weekend coverage and particular units (e.g., memory/behavior unit). These divergent accounts suggest that the resident experience at Windcrest can vary widely depending on timing, staffing, and possibly the specific unit or team involved. Prospective families should weigh the facility’s demonstrated strengths in therapy and dedicated staff against documented reports of neglectful incidents, check staffing patterns (including weekends and nights), ask for recent inspection/complaint records, and visit multiple times and at different hours to gauge consistency before making decisions.
