Overall sentiment across the reviews is predominantly positive about Silver Creek Soccer Fields (SCM) with many reviewers praising the staff, therapy services, cleanliness, and social/environmental features. Multiple reviewers emphasize that nursing and caregiving staff are caring, attentive, compassionate, and knowledgeable. Reception and administration earn repeated compliments for friendliness and professionalism, and seasonal decorations and a warm, welcoming atmosphere are frequently noted. Several families and former residents describe the facility as clean and well maintained, with tidy private rooms and hardworking housekeeping and laundry teams.
Therapy and rehabilitation are consistently highlighted as major strengths. Reviewers report excellent occupational and physical therapy, upbeat instructors, effective rehab programs, and successful transitions back home. These positive therapy outcomes are frequently tied to goal achievement and quick, smooth discharges, suggesting a strong clinical rehabilitation program. Security is praised as a positive feature and the outdoor spaces are viewed favorably (kite-friendly), adding to quality-of-life aspects for residents.
Dining and activities also appear as core positives. Many reviews say the dining program meets residents' nutritional needs and that meals are delicious, with specific mention of special events such as a Thanksgiving meal. Activities and the Activities Coordinator receive praise for being engaging, socially supportive, and going above and beyond, including support for families during the pandemic.
However, a number of concerning negative patterns appear across reviews and should be emphasized. Several reviewers recount inconsistent staff performance: while many staff are described as excellent, others are said to lack skills or require frequent prompting. More serious, isolated reports describe neglectful incidents — missed meals, rushed meal service with long wait times, staff who were unresponsive or treated a resident as a "trouble," and failures in basic hygiene care (dirty sheets/gowns, feces observed on bandages). There are also reports of residents arriving with bruises or poorly dressed, and at least one reviewer reported being left without a blanket. These accounts are not the majority but are significant because they point to variability in care and potential lapses in supervision or training.
Other recurring concerns include perceptions that food quality has declined in some cases, and that physicians are not highly visible in day-to-day interactions (though they are described as accessible and quick to act when needed). A few reviewers noted unpleasant smells in an otherwise clean facility, staff forgetfulness on particular halls, limited parking, and that the building is older even if well cared for. There is also mention of mixed experiences with outside vendors.
In summary, Silver Creek Soccer Fields is regularly praised for its compassionate culture, strong therapy services, cleanliness, welcoming environment, and effective administration and security. These strengths support good rehabilitation outcomes and an engaging social life for many residents. At the same time, there are notable and recurring concerns about inconsistent staff competence and professionalism on some shifts, occasional neglectful incidents related to meals and hygiene, and variable food quality and physician visibility. Prospective residents and families should weigh the facility's strong therapy and social programs against reports of variability in direct care. If considering SCM, visitors should ask about staff training, supervision practices, incident reporting, physician rounding frequency, and how the facility addresses the specific neglect-type issues described by some reviewers, as these are the areas most frequently cited for improvement.
