Overall sentiment is mixed and strongly polarized: several reviewers describe St. Mary’s Assisted Living as a small, friendly, family-like home with caring and helpful staff, while others raise multiple serious concerns about safety, staffing, management practices, and facility conditions. The positive comments emphasize personalized attention, a tight-knit resident community, and staff who helped residents access resources and placement — reviewers who had good experiences described feeling lucky to have found the facility and praised the atmosphere as supportive for recovery or transition.
Care quality and staffing show a divergence in experiences. Positive reviews highlight attentive and friendly caregivers and a small population that allows staff and residents to know each other well. However, other reviewers point to significant staffing problems: reports of no staff on the floor, lack of supervision, and individual staff members (named as Christy and Dena) described as 'terrible.' These negative staffing reports are tied directly to concerns about resident safety and quality of care. Several reviewers explicitly state the facility is not suited for nursing-level needs and consider it unsafe for residents requiring more intensive medical supervision.
Safety and security are major themes among negative reviews. Multiple accounts allege theft of residents’ belongings, drug activity occurring on the premises, and police involvement — all of which indicate serious security vulnerabilities for a care setting. These allegations substantially erode trust and are a recurring reason some reviewers advise against the facility. Such claims should be treated as red flags for prospective families, who will likely want direct documentation or clarification from facility management and regulatory authorities before considering placement.
Facility maintenance and environment also generate mixed feedback. Positive reviewers do not emphasize physical shortcomings, but negative reports call out a lack of climate control (rooms without functioning AC or heat), strong odors, and a back-of-building smoke problem. These physical issues affect comfort and may also reflect broader maintenance or oversight problems. The combination of cleanliness/odor complaints with staffing and security concerns paints a picture for some reviewers of a facility struggling to maintain an appropriate standard of living for residents.
Management and administrative practices are another area of concern. Reviewers accuse ownership (specifically the Rios family is named) of exploitative behavior, and cite missed medical appointments coupled with transportation charges. These administrative problems — missed appointments, being billed for transport, and perceived poor oversight by ownership — contribute to dissatisfaction and distrust. Positive reviewers who mention helpful placement services and resources suggest that administrative competence may vary by case or depend on specific staff members.
Community and daily life aspects show why opinions diverge. Those with favorable impressions highlight the small size, personal attention, and community feeling that can be hard to find in larger facilities. For residents with minimal medical needs who value familiarity and a supportive social environment, St. Mary’s may offer advantages. Conversely, reviewers who experienced or observed security incidents, health-care lapses, or poor management judged the facility unacceptable, particularly for residents who need reliable medical care or higher supervision.
In summary, the reviews present a split picture: St. Mary’s Assisted Living can provide a warm, small-home atmosphere with caring staff and useful placement help for some residents, but other reviewers report serious issues including theft, drug activity, police involvement, poor supervision, staffing shortages, maintenance problems (no AC/heat, odors), and concerning ownership/administrative practices. Prospective residents and families should perform careful due diligence: visit multiple times, ask for incident logs and staffing ratios, verify security measures and background checks, review transportation and billing policies, confirm HVAC/cleanliness standards, and check licensing/inspection records. The facility may be appropriate for certain low-acuity residents seeking a family-like setting, but the reported safety and management concerns make it unsuitable for those needing dependable nursing-level care or for families who cannot tolerate the risks described by multiple reviewers.
