Overall impression: Reviews for Sunrise Nursing & Rehab Center are highly mixed, with strong polarized experiences. A substantial number of families describe deeply compassionate, attentive staff and effective clinical care—especially in rehabilitation, COVID-era treatments, and end-of-life support—while a roughly equal set of reviewers report serious care failings, neglect, hygiene problems, and administrative issues. The most consistent theme is variability: the facility can deliver excellent, personalized care and meaningful family experiences at times, but other times it exhibits troubling lapses that materially affect resident safety and dignity.
Care quality and clinical outcomes: Many reviews praise Sunrise for solid nursing presence, effective rehab/physical therapy, and even advanced COVID care such as monoclonal antibody therapy that reportedly shortened recovery times. Families recounted positive recovery stories and timely, informative updates about medications and treatment plans. Conversely, other reviewers reported severe clinical lapses: missed medications, residents left soiled for hours, development of bedsores due to insufficient repositioning, unattended seizures, falls with delayed ambulance response, and situations in which amputee residents lacked adequate transfer assistance. There are also accounts alleging that these lapses led to urgent hospital transfers and, in some cases, death. These conflicting reports suggest uneven adherence to care protocols that may depend on staffing, shift, or unit.
Staff behavior and culture: Numerous reviewers single out compassionate, kind, and above-and-beyond staff members—nurses, CNAs, social workers, marketing and admissions personnel, and transport staff—by name, citing empathy, responsiveness, and a family-like atmosphere. Several leaders and staff received repeated praise for professionalism and problem resolution. At the same time, multiple reviews describe lazy or uncaring CNAs, condescending or incompetent nurses, and isolated incidents of abusive behavior (including named individuals). High staff turnover and references to lax hiring practices were noted and may contribute to inconsistent care. Overall, staff culture appears bifurcated: pockets of excellent, long-tenured caregivers coexist with reports of neglectful or abusive employees.
Facilities, cleanliness, and infection control: Reviews are split on facility condition. Many families report clean rooms, pleasant common spaces, responsive maintenance, and effective security. However, a substantial number of reviews raise serious hygiene concerns, citing roach sightings, pervasive sewer/urine/feces odors in hallways, filthy fingernails on staff, and general unhygienic conditions. These sanitation complaints are alarming when paired with clinical complaints and point to lapses in environmental services and infection control in certain units or during specific timeframes.
Dining and activities: Dining experiences are described in both glowing and negative terms. Several reviewers appreciate 'old-school' meals with Tex-Mex influence, special weekend barbacoa and menudo, and heartfelt communal meals at holidays. Others label the food 'disgusting' and note frequent kitchen errors or rude dietary management. Activities are a clear strength for many: regular music programs, dancing, holiday events, visits from entertainers such as a harpist, ice cream treats, and family-centered celebrations were repeatedly praised for enhancing resident quality of life.
Management, communication, and administration: Administration receives both praise and criticism. Some reviewers commend particular administrators and the marketing/admissions team for being attentive, helpful, and professional (names recur in positive reviews). Conversely, the business office and billing processes are frequently criticized as unprofessional, intimidating, and nontransparent—reviews mention missing or inadequate bills, rude phone demeanor, privacy invasions during admission, and indications that finances are sometimes prioritized over medical needs. A few families raised serious concerns about suspected financial mishandling and SSA payee issues. Communication is likewise inconsistent: some families felt well informed and supported while others reported unanswered questions, delays, and lack of responsiveness, especially during weekends or night shifts.
Safety, security, and missing items: Safety concerns surface in multiple reports: inadequate assistance during transfers, slow response to call lights or exterior doors, delayed emergency response, and instances of falls. Theft and missing personal items or photos were reported, though in some cases the issues were later resolved after follow-up. Several reviewers recommended transferring loved ones to other facilities because of safety or care quality concerns.
Patterns and likely drivers of variability: The reviews suggest variability tied to specific shifts, weekend staffing, recent ownership/management changes, and staff turnover. Some reviewers explicitly noted improvements after management changes, whereas others reported decline from previous standards. This points to operational inconsistency where leadership, staffing levels, and unit management strongly influence resident experience.
Bottom line: Sunrise Nursing & Rehab Center demonstrates the capacity to provide excellent, compassionate care, meaningful activities, and strong rehabilitation for many residents, and several staff members and leaders are widely praised. However, the frequency and severity of negative reports—ranging from billing and communication failures to hygiene issues, neglect, falls, and alleged abuse—are significant and cannot be ignored. Prospective residents and families should expect a facility with both notable strengths and documented risks. If considering Sunrise, families should ask specific, current questions about staffing levels, weekend and night coverage, infection control practices, incident reporting and resolution processes, billing transparency, and how the facility addresses prior complaints. Regular in-person visits, detailed admission agreements, and clear points of contact for clinical and financial issues will be important given the mixed experiences reported by reviewers.
