Overall sentiment is mixed but leans positive about the physical environment, dining, and many individual caregivers. Multiple reviewers consistently praise the facility's appearance: the building is described as well-maintained with pleasant grounds and a courtyard, and living spaces are noted as spacious and well-designed. Dining receives frequent positive comments — restaurant-style service, varied options, and healthy meals (with several mentions that the menu is improving). Activities and outings are diverse and available daily, contributing to social interaction and resident engagement. Cleanliness and housekeeping are repeatedly called out as strengths, and several residents or family members say private rooms feel like home and that residents are generally well cared for and content.
Staff quality is a prominent theme but is split between very strong praise and serious criticism. Many reviewers name and praise specific staff members (for example Tara, Sandy, Kristen, Brittany, Jessica, Delila, Lexy, Abbie, Marisol, Bonnie) and describe the team as amazing, caring, kind-hearted, compassionate and quick to resolve issues. Some comments highlight that staff reduce family burden and create a warm, welcoming environment. These positive accounts often reference knowledgeable caregivers and a wonderful atmosphere.
Counterbalancing those positives are a number of significant, recurrent concerns about staffing, communication, and clinical safety. Several reviews allege rude, dishonest, judgmental or gossipy behavior among some staff and claim poor communication from management — including failure to inform families about care transitions such as rehab transfers. Medication administration errors are explicitly reported more than once, sometimes coupled with a lack of disclosure when incidents occurred; these reports raise direct safety concerns. Reviewers also describe insufficiently trained staff, delayed assistance (notably at night), and in at least one account a serious infection that required an ER visit and nearly resulted in death. Structural and environmental safety issues are also alleged (a report that the second floor was collapsing), and there are mentions of residents eating in hallways, which may reflect staffing or supervision gaps. Several reviewers perceive management as unprofessional or focused on pay rather than care, and some describe the community as overpriced relative to their experience.
A pattern emerges of generally good facility amenities, dining, and many committed front-line caregivers, together with intermittent but serious problems related to clinical oversight, staffing consistency, and communication. Multiple reviewers indicate that recent changes (a new crew or remodel) have improved atmosphere for some, while other accounts describe deterioration or troubling lapses in care. Because the reviews contain both strong praise for individual staff members and alarming reports about medication errors, poor disclosure, and night-shift staffing, the overall picture is one of a community with many strengths but also notable risks and variability in care quality.
For prospective residents and families, the reviews suggest verifying current staffing levels (especially nursing and night coverage), medication administration protocols, incident and disclosure policies, and management responsiveness. Asking for recent staffing rosters, turnover information, clinical oversight procedures, and examples of how the facility handled past incidents (including communications with families) may help clarify whether the positive aspects described by many reviewers are consistently delivered and whether the serious concerns raised by others have been addressed.
