Grace Lutheran Communities - Prairie Pointe Assisted Living & Memory Care

    286 N Willson Dr, Altoona, WI, 54720
    3.3 · 6 reviews
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    1.0

    Understaffed unresponsive dishonest cold food

    I lived at this facility and was disappointed. It's short-staffed (the advertised staffing ratios were misleading), call lights often took forever or failed, and staff were clearly overworked - though the caregivers themselves were wonderful. The building is nice but PT/OT is limited and therapy needs a set schedule. Management wasn't honest, care plans weren't met, water cups weren't refilled, meals were poor/cold or sometimes not delivered, and I was charged a full 30 days after moving out. Too expensive for the care provided. By contrast, my aunt's new place has hot, tasty food, excellent attentive care and convenient therapy - I definitely recommend that one.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.33 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      1.5
    • Meals

      2.5
    • Amenities

      4.0
    • Value

      1.0

    Location

    Map showing location of Grace Lutheran Communities - Prairie Pointe Assisted Living & Memory Care

    About Grace Lutheran Communities - Prairie Pointe Assisted Living & Memory Care

    Grace Lutheran Communities - Prairie Pointe Assisted Living & Memory Care sits quietly as part of Grace Lutheran Communities, with the Grace Lutheran Foundation running the show, and they make a point to accept all residents no matter their age, race, background, or beliefs, which some people find comforting. The place sticks to assisted living and memory care, with extra care options for people who have disabilities or certain diseases, so you find qualified staff on duty every hour, every day, and there's always a licensed nurse close by, which gives some peace of mind. Prairie Pointe's built to be safe for people who can't walk on their own and has a 24-hour call system that everyone can use if they need help. Folks get a hand with daily living things like taking a bath, getting dressed, taking medicine, and moving from bed to chair, and the staff works with each person to make a care plan that actually fits their needs, which seems to help.

    The memory care side, called Aspen Memory Care Suites, gives support for people with dementia, and includes rooms that use special sensory features to help keep residents calm or engaged, and the secure outdoor spots mean folks can go outside safely, which not every place offers. The apartments are modern and each resident can control their own heat or cooling, and the showers come in that European style, and there's a big therapy spa with a whirlpool for sore muscles. You'll find an on-site chapel, lounges, a barber and salon, a proper dining room with restaurant-style meals, and the whole place has cable and Wi-Fi included in the price, so families don't have to track extra bills, and there's an emergency alert system to call for help fast if needed.

    For activities, there's an arts room, movie nights, gardening, walking paths, and chances to do activities that other residents run, and there's move-in help to take some weight off families who are dealing with a lot. Meal preparation happens there, and they offer different food choices to work with special diets, with laundry and housekeeping thrown in, and an on-site services lineup that covers things from pharmacy to physical, occupational, and speech therapy, and even skilled nursing or a doctor's visit if a resident needs it. The place has support programs for short-term rehab, long-term stays, bariatric care, and help for folks with diabetes or needing orthopedic rehab, and there's inpatient rehab suites for folks who've had surgery or an injury and need a place to recover.

    The facility's recognized with an A+ rating for overall quality and safety in national rankings, with barely any inspection problems and no complaints found in recent checks, and they take Medicare and Medicaid, which helps some families with costs. The staff covers a lot of ground with medication management, transfer help, and supervision around the clock, though there's no resident or family council if someone cares about having a voice that way. They also offer adult day services for people who aren't full-time residents. The setting feels home-like and steady, and while no place covers everything for everyone, folks will find a range of care and amenities meant to offer safety, comfort, and ways to stay active as best as possible.

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