Grace Lutheran Communities - River Pines Skilled Nursing & Rehabilitation

    206 N Willson Dr, Altoona, WI, 54720
    2.8 · 9 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Beautiful Facility, Dangerously Poor Care

    I placed my dad here because the building is beautiful and clean, with activities, a beauty shop and church programs, but the care was terrible. Staff were disorganized, unresponsive, often working out of scope with no RN on site, medications missed or given incorrectly, and they resisted outside appointments and didn't return calls. I believe feeding was withheld, he was misdiagnosed, and his health declined - he died while under their care. Don't be fooled by the spotless facility - it is not safe; I strongly recommend avoiding this place.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    2.78 · 9 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.8
    • Staff

      1.8
    • Meals

      2.8
    • Amenities

      4.0
    • Value

      5.0

    Location

    Map showing location of Grace Lutheran Communities - River Pines Skilled Nursing & Rehabilitation

    About Grace Lutheran Communities - River Pines Skilled Nursing & Rehabilitation

    Grace Lutheran Communities - River Pines Skilled Nursing & Rehabilitation sits on a spacious 9.2-acre campus in Altoona, Wisconsin, with a long history of serving the community as part of the Grace Lutheran Communities network. The facility provides skilled nursing, long-term care, rehabilitation, memory care, hospice care, and options for both independent and assisted living, all under one roof. Residents can choose from several room layouts, including studio, one-bedroom, and suite options, where each private room comes with its own bathroom and European shower, and every resident can control the heating and cooling in their space. The community has shared common areas in each household along with bright dining rooms, a therapy spa, a state-of-the-art therapy gym, a hair salon, and large windows that let in natural light, so things feel open and comfortable.

    The nursing home has a 5-star rating from the Centers for Medicare & Medicaid Services, but on online review sites, the rating is 3.3 based on four reviews. Grace Lutheran Communities - River Pines offers different levels of care, including Medicare-certified home health care, non-medical home care, skilled nursing, adult day services, and long-term concierge care. There's also a focus on person-centered care, with residents directing their own goals and choosing their schedules, meals from a menu, and activities. The staff has a strong relationship with Altoona and works to keep families involved, with social services available to help answer questions and guide residents or their loved ones. There are picturesque outdoor spaces for walking or sitting, fireplaces in common rooms, a gift shop, reliable wifi, computer areas, and a flexible approach to dining so residents aren't limited to fixed schedules.

    River Pines offers post-surgery rehab, memory support, and hospice services from skilled staff, with on-site physical and occupational therapy. The facility has been recognized for patient care and holds several accreditations, reflecting its commitment as a non-profit community provider. Overall, Grace Lutheran Communities - River Pines Skilled Nursing & Rehabilitation focuses on care, comfort, and allowing residents to live as independently as possible in a home-like setting.

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