Willow Ridge Healthcare

    400 Deronda St, Amery, WI, 54001
    3.1 · 17 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Good activities but dangerous care

    I placed my mom here and, in my experience, it's a mixed bag: the Activities team (Christina especially) and some caregivers are wonderful and my mom is comfortable, but the facility desperately needs major changes. Caregivers were often unresponsive-residents left in pain for hours, terrible pain and oral care, no ROM or showers, shortages of supplies and AC-and I had to involve the ombudsman and police. Management communication and honesty are poor (missing clothes/belongings, rude staff, micromanagement), and I witnessed discrimination and unsafe staffing practices. Because of these serious issues I cannot recommend it despite a few caring staff and good activities.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.06 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.8
    • Meals

      3.1
    • Amenities

      1.0
    • Value

      3.1

    Location

    Map showing location of Willow Ridge Healthcare

    About Willow Ridge Healthcare

    Willow Ridge Healthcare sits along the Apple River in Amery, WI, and gives a sense of small-town community, so folks living here get to know each other while staying close to local medical care at Amery Hospital & Clinic, and you can get here easily from Wisconsin Highway 46 if family wants to visit or someone needs to make a trip to a nearby city. This is a for-profit facility verified as a true listing, and it's known for skilled nursing care, assisted living, memory care for Alzheimer's, adult care home, independent living, and other senior options, so a wide range of care needs get met, whether you need round-the-clock nursing or just a bit of help keeping up with daily living in an apartment setting, plus they do offer home care and home health services to help folks stay comfortable. Care goes beyond the basics too, because they offer short-term rehab between hospital and home, skilled nursing and restorative nursing, therapies like physical, occupational, speech, and respiratory, and special services like stroke recovery, amputee recovery, cardiac therapy, orthopedic rehab, IV antibiotic therapy, wound care, pain management, and podiatry and dental visits, really just about everything from diabetes management to nutritional counseling, plus support for mental health and even hospice care. Folks get medication management, X-rays, pharmacy and lab testing, as well as a full slate of activities, advice, and planning help, and there's homemaker services, transportation, and medical rides for those who need them. There's registered staff on site during certain hours, and the place does take Medicare and Medicaid, but doesn't run as a Continuing Care Retirement Community, and while the residents don't have their own council, families can join a Family Council to stay involved. The emphasis is on helping people connect, find support, and live with dignity, and that shows with programs like Music & Memory and a range of activities and amenities for comfort. There's an American Healthcare Association Bronze National Quality Award on the wall, and recent inspections show an A rating with just a minor deficiency, so the care scores well overall, with an overall grade coming in at B+, and it's generally well regarded in the community. Floor plans and payment choices are available if folks ask, and the facility's got a brochure online along with a Facebook page for news and updates, though some details just aren't public. This place tries to make resources easy for seniors and families to use, and although it doesn't promise perfection, Willow Ridge Healthcare stands out as a steady, practical option for seniors in Amery or the surrounding area.

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