Overall sentiment in these reviews is strongly mixed, with some families and residents describing Eastview Health and Rehabilitation Center as providing compassionate, high-quality care, and others reporting serious neglect and safety concerns. Positive reports frequently highlight caring CNAs, professional activities staff, and leadership that families trust. Several reviewers specifically named Administrator Wanda and Director of Nursing Sharee as responsive, experienced, and effective. Therapy dog visits, meaningful activities, and a generally warm, patient-friendly atmosphere are repeatedly praised. Multiple reviewers characterize the staff as hardworking and note that many individuals go above and beyond despite system constraints.
At the same time, there are repeated and serious negative reports describing neglect, poor hygiene, and unsafe situations. Common themes in the negative reviews include delayed or ignored bathroom assistance and call lights, residents left in urine, slow responses to urgent needs, and bedside care delays such as slow bed-making. A number of reviewers described unprofessional behavior including yelling, deceit, and a lack of transparency from staff. Disturbingly, a few accounts attribute significant health declines, infections (including edema and skin infection), hospitalization, and even a resident’s death to lapses in care. These reports indicate outcomes ranging from degraded quality of life (poor hygiene, not being fed breakfast or lunch) to acute harm and hospitalization.
Facility-level issues are another recurring pattern. Multiple reviewers mention the building being outdated, persistent bad smells, and food described as “disgusting,” which contribute to a negative impression of the environment. Communication problems are also emphasized: families reported unhelpful front desk staff, phones unanswered or taken away, and difficulties getting straight answers from staff. Several reviews use strong language accusing staff of lying, dodging questions, and avoiding accountability. These reports suggest inconsistent transparency and follow-up when families raise concerns.
A key contextual theme that appears to moderate some of the negative feedback is understaffing. Several reviewers acknowledge an industry-wide short-staffing problem and say that many caregivers are trying hard under difficult conditions. This helps explain the coexistence of accounts praising individual staff members and accounts describing systemic failures. In some cases, reviewers explicitly state that their initial negative impressions were mitigated after leadership intervened (notably by Wanda), indicating that management responsiveness can improve specific situations, but that problems may recur or be uneven across units or shifts.
Safety and infection control concerns (including at least one report of a family member contracting COVID) are notable and heighten the seriousness of the negative reviews. When combined with allegations of abuse, slow responses to call lights, and reports that doors or other barriers impeded help, these complaints point to both operational and cultural issues that could jeopardize vulnerable residents.
In summary, Eastview appears capable of delivering compassionate, high-quality, and individualized care under strong leadership and with engaged staff — many families strongly recommend the facility and praise specific team members and programs (therapy dog visits, activities teams). However, there are recurring, significant warnings from other families about neglect, hygiene failures, poor food, communication breakdowns, and even reports of acute harm and death. The pattern suggests notable variability in care quality, likely influenced by staffing levels, unit-to-unit differences, and management oversight. Prospective families should weigh both the positive testimonials about leadership and caring staff and the serious adverse reports; ongoing family advocacy, frequent communication with leadership, and monitoring of unit conditions would be prudent steps for anyone considering placement or currently receiving care at Eastview.
