Atrium Health and Senior Living - Midwest

    1726 N Ballard Rd, Appleton, WI, 54911
    1.0 · 7 reviews
    • Assisted living
    AnonymousLoved one of resident
    2.0

    Compassionate caregivers, chaotic billing practices

    I appreciated the caregivers - they treated my mother well - but dealing with administration was a nightmare. Billing is chaotic and unprofessional: they're unresponsive to statements, insist on payment before service, delayed Medicaid billing and refunds, and even sent accounts to collections requiring in-person visits to resolve. They don't seem to pay vendors or care about ethics or rehabilitation - it feels money-driven. I can't recommend this facility until their billing practices and communication improve.

    Pricing

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    Amenities

    1.00 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      2.5
    • Meals

      1.0
    • Amenities

      1.0
    • Value

      1.5

    Location

    Map showing location of Atrium Health and Senior Living - Midwest

    About Atrium Health and Senior Living - Midwest

    Atrium Health and Senior Living - Midwest stands in Freedom, Outagamie County, Wisconsin, and has a group of places and names that are different from most other senior living facilities, like Menominee Care Center, Rice Health Care Facilities of Wisconsin, Inc., and Good Shepherd Home, which has 90 beds and gives 24-hour care. The facility runs a wide range of senior care programs that cover assisted living, independent living apartments, community support, rehabilitation, and even child care through its related organizations. Residents get care made for their health and support needs, with special programs for diabetic care, incontinence care, non-ambulatory care, Alzheimer's disease, and dementia-related disorders. Atrium Health and Senior Living - Midwest offers therapy like physiotherapy and rehabilitation, as well as daily group activities, chapel visits, family gatherings, field trips, and special events, making sure residents have ways to stay active and social.

    The staff includes nurses, nursing assistants, therapists, social workers, chaplains, life enrichment coordinators, and dieticians, all working together, doing personal assessments when someone moves in, so each resident has a care plan centered on them. The facility's amenities are designed for comfort and safety, with both indoor and outdoor common areas, on-site devotional activities, and offsite events, while meals are provided as part of daily living. Residents can use grocery shopping, transportation, pharmacy services, beauty salon and barbershop, and get help with foot care. Good Shepherd Services runs a faith-based campus started by local churches, offering a full path of healthcare programs and services for seniors wishing to stay in the community as their needs change. The facility also serves as a flexible event venue in Appleton, Wisconsin, where families can celebrate and gather, arranging the spaces to fit different occasions. Atrium Health and Senior Living - Midwest has a management office with about 17 people working on making sure everything runs smoothly, including management consultancy activities and the main head office duties, all part of Atrium Health's care system. Residents and families have rated the facility highly, with a review score of 9.5, and many have noted the variety of services, the range of daily activities, and the resident-centered support available for seniors in the community.

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