Heartwood Homes Senior Living sits at 1407 N Mason St in Appleton, WI, and has served as a licensed Community Based Residential Facility with 20 beds for over 20 years, still being family-owned and operated to this day. Residents get care in a home-like setting, with assisted living, memory care, board and care home services, short-term respite stays, and adult day care. The community focuses on supporting seniors who need help with everyday tasks like bathing, dressing, getting around, and taking medicine, and also has a strong specialty in memory care for people living with dementia or Alzheimer's. Folks can expect 24-hour supervision, a comprehensive call system for emergencies, and a staff that's continuously trained and truly cares for the residents' well-being, which families appreciate and find brings peace of mind, and many seem to stay a long time, given the 99.9% retention rate over the years. The setting feels like a house more than a facility, with both private and semi-private rooms-studios, singles, two-bedroom options too-plus rooms that have wheelchair-accessible showers and are set up with safety features like sprinkler systems and emergency alert systems to keep everyone safe.
Healthcare services include help for those needing memory care, non-ambulatory care, diabetic support, incontinence care, and even wound care-plus nurses, podiatry, occupational therapy, and medication support when needed. There's a strong focus on care management, clinical services, food program options, and keeping families involved, and the staff will work with doctors and coordinate with outside healthcare providers so residents' needs are met accurately. The facility does offer dementia and hospice waivers, fitting residents with more complicated conditions, and accepts a variety of payment types, though not always Medicare unless certified by CMS. When new residents move in, there's an easy four-step process to help transition folks in so it's less stressful.
Heartwood Homes Senior Living tries to make life pleasant, so there are daily community-sponsored activities, movie nights, crafts, health and fitness programs, education, and outdoor options like garden areas and walking paths if the weather's nice. Residents and families use community dining rooms with all-day dining, specially prepared meals for people with diabetes or allergies, and even snack options all day. Amenities include furnished rooms, a kitchen/kitchenette, cable TV, WiFi, guest parking, a fitness center, a salon/barbershop, washers and dryers, and cleaning staff to handle laundry and housekeeping.
Community spaces are open and include both indoor and outdoor common areas, a game room, a living area, and a swimming pool, and outings are made easier with transportation options and proximity to public transit-rides for appointments or errands are available at cost. People staying here get help with everything from dressing to moving around, whether walking or using a wheelchair, and those with mild cognitive challenges can receive extra support to keep them safe and comfortable. Specialized features like electronic visit verification (EVV) help keep track of needed services, and the community emphasizes privacy, with a focus on security for residents with memory needs. Heartwood Homes Senior Living works with a wider network across Wisconsin, maintains a family-like feeling, and has held a deficiency-free care status for over 12 years according to state surveys, so the community's got a reputation for consistency and reliability.
The Heartwood Difference means taking a patient-centered approach and keeping the atmosphere warm, honest, and focused on meeting physical, social, and cognitive needs, and the family-owned model seems to make a difference in how residents and families feel. The facility has a service agreement, privacy policy, terms and conditions, and makes sure to be clear about billing and contract terms, always discussing costs openly with families. Staff give professional guidance and use assessments to help choose the right level of care, whether that's assisted living, independent living, nursing home care, or memory care. Heartwood's known locally as memory care specialists, especially for dementia, and folks around Appleton often say the team's compassion and attention to detail feel a lot like how people want their loved ones treated as they age.
