The reviews for Beaver Dam Health Care Center - Bedrock Healthcare are highly polarized, with a clear split between very positive experiences and very serious negative reports. Many reviewers praise the facility’s front-line staff, describing them as welcoming, friendly, caring, efficient, and professional. Positive comments highlight good food, a neat and clean environment (per several accounts), attractive apartments, effective intake experiences, helpful sign-up processes, and availability of transportation to medical appointments. Several reviewers specifically commend an excellent rehabilitation/therapy program and experienced nursing staff, and some residents report feeling well cared for and content to live there.
Conversely, a substantial number of reviews describe critical lapses in clinical care and facility management. Specific accounts include prolonged failures in basic personal care (for example, one reviewer reported no teeth brushing for 15 days, visible plaque, and a toothbrush left in its plastic wrapper), medication errors or omissions (missing gabapentin and other medication discontinuations), failures to follow physician orders, and miscommunication between night and day shift CNAs. Several reviewers assert neglect that led to infections, hospitalizations, and at least one death; state-level oversight actions, survey violations, and allegations of immediate jeopardy were explicitly mentioned. These reports point to systemic risks in clinical care and patient safety rather than isolated incidents.
Staffing and management receive mixed evaluations. On the positive side, many frontline caregivers and some leaders are described as compassionate, professional, and well-liked. On the negative side, reviewers report unresponsive administration and Director of Nursing, ineffective communication from management, and an unhelpful billing office. Some reviews described social services pressuring families to remove residents, restricted patient rights, and a perception that facility ownership lacks healthcare expertise and is mismanaging operations. Several reviewers said they escalated concerns to regulatory bodies (state Division of Quality Assurance, Office of Inspector General) citing neglect and safety violations.
Facility condition and amenities present a mixed picture. Positive comments note a clean, welcoming environment, good meals, attractive apartments, and a range of activities and bus services. However, others note infrequent cleaning, missing towels, an unsafe bathroom, lack of parking, and winter snow safety issues. The therapy program and advertised services are inconsistently delivered according to some reviewers: while some praise excellent rehab, others claim the therapy program was not offered as advertised and overall clinical support was mediocre.
A clear pattern emerges of inconsistency: experiences depend heavily on which staff members and shifts a resident encounters. This results in wide variance in perceived quality — from “amazing place” with excellent staff and leadership to “terrible” with neglect, mismanagement, and safety concerns. Because the negative reports cite concrete clinical harms (medication mistakes, infections, hospitalizations, and regulatory findings), they raise serious concerns that go beyond common customer-service complaints. Families and prospective residents should weigh the positive reports of compassionate staff and good amenities against the documented allegations of neglect, medication errors, regulatory interventions, and inconsistent administration.
Overall, the facility appears capable of providing excellent care in some circumstances but has documented lapses and systemic concerns that have led to severe outcomes for other residents. Key areas for improvement based on the reviews are: ensuring reliable basic personal care and hygiene, improving medication management and adherence to physician orders, strengthening shift-to-shift communication and staffing consistency, addressing administrative responsiveness (billing and leadership communication), resolving environmental safety issues (bathrooms, parking, snow removal), and ensuring advertised therapy and activity offerings are consistently delivered. Given the gravity of the negative reports and state involvement cited by reviewers, families should perform thorough, up-to-date checks with regulatory agencies and seek recent references before making placement decisions.
