Overall sentiment in the reviews is strongly negative, with multiple reviewers reporting serious care, staffing, management, and facility concerns. The most consistent pattern is a lack of reliable, safe care: reports include missed medications, use of insulin belonging to a different resident, and failure to provide basic personal care such as baths. Several reviewers also note that special dietary requirements are not being followed. Those concerns point to lapses in both clinical oversight and day-to-day caregiving practices.
Staffing and behavior are another recurrent theme. Reviews describe staff members who yell and swear, and who appear poorly trained. There are claims of only one staff member on duty at times, which reviewers link to neglect and missed care tasks. This staffing shortfall is raised as a likely contributor to the medication errors, missed personal care, and failure to honor special diets. The reported staff behavior and training gaps also contribute to a sense that residents are not treated with dignity.
Management and organizational culture are criticized repeatedly. Reviewers report uncaring management, false promises or outright lies about available services, and a perception that the facility is primarily motivated by money. These complaints are not limited to service disappointments but extend to integrity and trust issues: prospective or current residents were told certain services would be provided and later found that promises were not honored. Multiple mentions of state violations reinforce the concern that the problems are systemic rather than isolated incidents.
Facility condition and amenities are mixed. On the positive side, at least one reviewer describes the interior as clean and nice. However, that is offset by several negatives: rooms described as very small, bathrooms located a long distance from rooms, the exterior peeling, and a minimal meal offering (continental breakfast only) with additional meals costing extra. The combination of small living spaces, inconvenient bathroom placement, and limited included dining raises quality-of-life concerns.
Dining and nutrition receive specific negative mentions: special diets are not followed and the standard offering is limited to a continental breakfast, with full meals billed separately. When combined with reports of missed medications and insulin errors, these dining criticisms highlight potential risks for residents with medical or dietary needs.
Regulatory and safety issues are emphasized by reviewers who note that the facility has been cited for violations. Those citations, together with the reported medication incidents and training/behavior problems, suggest that oversight and compliance may be inadequate. Reviewers frame these issues as ongoing patterns rather than one-off problems, often linking management practices (e.g., false promises, cost-driven choices) to the operational failures observed.
In summary, the reviews paint a picture of a facility with some cleanliness inside but significant, recurring problems in care quality, staff conduct and training, management honesty and priorities, and facility amenities. The most urgent concerns raised are medication safety (missed doses and insulin mistakes), failure to meet dietary needs, and disrespectful or abusive staff behavior. Prospective residents and families should weigh the single positive note about interior cleanliness against multiple reports of clinical, regulatory, and managerial failures, and consider seeking further verification of current staffing, training, medication protocols, and the facility’s compliance history before making placement decisions.
